Starboard IT is a Managed & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our clients. Our team is comprised of driven talented individuals who strive to 'Achieve Results the First Time'.

Our Service Delivery Team is responsible for the availability and reliability of our client's IT services. We look to provide a consistent, reliable, and robust client centric approach with the objective of delivering a superior customer experience. In the SD team our ambition is to increase our customer relationships, accurate agility,innovation and increase our speed of delivery.

The role We currently have a fantastic opportunity 3 month contract (potential to renew) for a proactive solution and people orientated Lead Technical Consultant to join our SD team in Sydney. Reporting to the Service Delivery Director. This is a customer facing position providing technical consultancy and support (both onsite and remote). Are you a knowledgeable Technical Consultant who can provide technical support, perform trouble shooting, able to resolve customer issues, broad knowledge of cloud products and applications with the ability to assist and advise customers of the best customised solutions. Then this could be the role for you!

Providing technical consultancy to our customers

Broad technical knowledge and experience with a disciplined and best practice approach

Understand our customer business requirements and how to use technology to reach these strategic business goals

Ability to liaise and explaincomplex solutions tostakeholders and vendors (including C level executives)

Experience supporting Microsoft Office 365 and Azure environments

Experience in a Lead Engineer role

Demonstrable technical ability in the following disciplines:



server virtualization and storage, networking and security, email systems

Working knowledge of SharePoint

What you will be doing:

Consult with customers on best IT applications and solutions

Ability to develop IT strategies and action plans

Consult on customer presales requirements (establish requirements and recommend best practices and software applications solutions)

Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by stakeholders

Ability to propose and implement solutions to remediate the root cause of major issues

Ensuring changes are documented, reviewed and implemented in such a way as to minimise risk to our clients' business operations

Ensure own contribution to work team serves as a role model for others and enhances the organisations image for all stakeholders

Develop processes to ensure that issues, concerns and problems identified by customers and team members are recognised and addressed

Partner with solution architects to design superior solutions.

Manage a consultant project team

Skills & Experience This role requires the following Qualifications:

Tertiary qualifications (e.g. Bachelor's Degree in Information Technology, Management, Business, Engineering)

Microsoft Certified: O365, MCSE, Active Directory, Azure Administrator & Fundamentals

Experience with Azure Security Configuration & AWS Cloud

Scripting languages:



PowerShell

ITIL certification

This role requires the following Competencies, Skills and Experience:

A "do whatever it takes" attitude complimented with a "do it right the first time" approach

Experience and working knowledge of ITSM concepts

Exposure to complex IT environments

Strong customer service skills and flexibility to work in a dynamic environmentMinimum of 5 years' experience in the IT industry

Ability to work autonomously & well under pressure while handling multiple tasks and tight timelines

Strong analytical, decision making and problem-solving skills

Excellent verbal and written communication skills

Australian residency, citizenship or a valid working visa

Desirable/advantageous qualifications and operating system knowledge:

Microsoft Office: Active Directory, Group Policy, DHCP, DNS, Exchange 2003/2010/2013, Office 365, File & Print, IIS, Terminal Services, SQL2000-2012, ISA / TMG, System Center

Azure solutions architect certified andAWS Certified Solutions Architect

Benefits

Welcoming, supportive and growing team (great team culture)

Competitive salalry of up to $135,000 package plus bonus

Fast paced and rewarding working environment

Challenge in your work, ability to impact our team and our customers

Regular social events (virtual for now during COVID-19 restrictions). We have fun Friday Teams trivia quizzes and talk about our love of cooking and eating.

Work life balance

Flexible work arrangements (work from home)

Starboard IT is a get work done, well and the first time type of company, wework hard and play hard,we are also close team that enjoys a positive laugh together, so bringyour sense of humour.

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📌 Tech Lead Consultant (Sydney)
🏢 Starboard IT
📍 Sydney