Full time Permanent Associate

Posted 11 Sep 2026

Description Ready to take the next step in your IT career?

At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The Role

As a Service Desk Analyst , you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in

Sydney ,offering plenty of variety and client interaction.

You will:

Provide high-quality IT support and exceptional customer service

Troubleshoot and resolve client issues across a range of technologies

Manage service requests and incidents through Salesforce

Maintain accurate ticket notes, timesheets, and documentation

Apply security best practices across implementations

Work collaboratively with colleagues to deliver seamless service

About You

You’ll thrive in this role if you have:

Previous MSP or internal IT experience

Strong customer service and client-facing skills





A solid background in:

Workstation trouble shooting

Active Directory and Microsoft 365 support

Backup and recovery processes

Remote monitoring and management toolsServers, switches, routers, firewalls, and storage

Azure and VOIP solutions

And personally, you’ll bring:

A desire to keep learning and stay across new technologies

A friendly, positive approach to client service

The ability to work in a fast-paced environment while staying organised

What We Offer:

Competitive salary : based on skills and experience

Supportive, down-to-earth culture : collaboration and respect are at the core of our team

Birthday leave:

celebrate your day, on us

Wellbeing leave:

take up to two days from your personal leave each year to focus on your wellbeing

Career pathways : choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise

Challenging, rewarding work : every day brings variety with new clients, problems, and technologies to solve

Why Join efex?

This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

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