We're partnering with one of Melbourne's leading event and hospitality groups to recruit a

Senior Events & Client Experience Lead . This is an opportunity for an experienced events professional who can seamlessly balance client relationships, event planning, commercial outcomes and operational delivery.

You'll take ownership of premium events from handover through to execution, acting as the key connection between clients, suppliers, sales teams and operational stakeholders. From intimate celebrations to large-scale corporate events, you'll ensure every experience is delivered to an exceptional standard.

If you're looking for a role where you can genuinely influence the client journey, drive outcomes and deliver memorable events, we'd love to hear from you.

What You'll Be Doing As the Senior Events & Client Experience Lead, you'll manage the end-to-end planning and delivery of events while ensuring clients receive an outstanding experience throughout the entire process.

Your responsibilities will include:

Managing events from confirmed booking through to successful delivery

Building trusted relationships with clients and stakeholders

Leading planning meetings, detail sessions and venue inspections

Coordinating suppliers, contractors and event partners

Preparing detailed event documentation and operational briefs

Collaborating closely with sales and operations teams to ensure seamless execution

Driving revenue through thoughtful upselling and value-add opportunities

Attending key events and overseeing successful delivery

Supporting and mentoring team members within the planning function





Conducting post-event reviews and gathering client feedback

Contributing ideas, innovation and improvements to enhance the client experience

What We're Looking For This opportunity will suit a well-rounded events professional who understands every stage of the event journey.

You'll ideally bring:

Proven experience in senior event planning, event production or venue events management

Strong stakeholder and client relationship management skills

Experience delivering premium events from concept through to execution

A solid understanding of both event operations and event planning

Commercial awareness with the ability to identify and maximise revenue opportunities

Excellent organisational skills and attention to detail

The ability to manage multiple priorities in a fast-paced environment

Strong written and verbal communication skills

A proactive, solutions-focused approach

Experience mentoring, guiding or supporting team members

Why Join?

Join a market-leading events and hospitality business

Work across a diverse portfolio of premium events

Take ownership of the client journey and event experience

Collaborate with passionate and highly experienced professionals

Enjoy a varied, fast-paced role where no two days are the same

Be part of a business that values innovation, teamwork and excellence

Genuine prospect to make an impact and contribute to business growth

Please note: Sponsorship is not available for this role, only candidates with full working rights in Australia will be considered

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📌 Senior Events & Client Experience Lead (Port Phillip City)
🏢 Pinnacle People Australia
📍 Port Phillip City