Job Description

The Administration & Customer Service Officer provides high-quality administrative support and exceptional customer service to ensure the smooth day-to-day operation of The Flooring Shop. This role supports sales, scheduling, supplier coordination, and customer communication, contributing directly to the company's professional image and customer satisfaction.

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Key responsibilities

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- Greet and assist customers in person, over the phone, and via email in a friendly, professional manner
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- Provide accurate product information, pricing, and availability
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- Schedule appointments with customers and sales team
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- Support customers through the quotation, order, and installation process
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- Manage incoming calls, emails, and correspondence
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- Prepare and issue quotes, invoices, and receipts using the business's software systems
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- Maintain accurate and organised records of sales, inventory, and supplier orders
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- Schedule installations and liaise with installers, ensuring smooth workflow and communication
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- Update and maintain the customer and supplier database (CRM system)
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- Follow up on customer quotes and potential leads to convert sales
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About you

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- Previous experience in administration and/or customer service roles
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- Excellent communication and interpersonal skills
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- Strong organisational skills with attention to detail and accuracy
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- Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Suite
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- Confidence working with point-of-sale or quoting software
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- Ability to multitask and prioritise in a technically detailed environment
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- Qualified, positive, and proactive 'can do' attitude
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- Experience in the flooring, construction, or home improvement industry (desirable)
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- Familiarity with Xero, or similar accounting software (desirable)
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- Basic knowledge of social media and marketing tools (desirable)
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- Superannuation as per legislation
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- Staff discounts and training opportunities available
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📌 Customer Service & Sales Representative (Queensland)
🏢 The Flooring Shop
📍 Queensland