About the role

Join a high-performing real estate team and work alongside John McManus, one of Sydney's North Shore's leading agents.

We are seeking an experienced, highly organised and motivated Client Services Manager (CSM) to play a key role in our growing team.

This is an exciting opportunity for someone who thrives in a quick-paced environment, has exceptional attention to detail and enjoys being involved in all aspects of real estate operations and client relationships.

As Client Services Manager, you will play a vital role and will be the first point of contact of our client-facing operations, managing relationships, coordinating services, and maintaining the high standards that define the McManus team.

Key responsibilities

- Manage all real estate sales administration from listing to settlement.
- Co-ordinate and attend property’s photoshoots
- Liaise with buyer and vendor conveyancer’s communication and follow-up.
- Attend open for inspections (OFIs) and auction registrations.
- Maintaining database and CRM
- Assist with social media and property marketing.
- Oversee daily operations and support John and the sales team.
- Managing and nurturing client relationships, serving as the primary point of contact for client enquiries, concerns and feedback
- Overseeing scheduling and coordination of buyer inspections
- Processing and managing client requests with accuracy and efficiency

What we're looking for

- Proven experience in client services, property administration or real estate support roles
- Strong organisational and time management skills, with the ability to manage multiple priorities effectively
- Excellent written and verbal communication skills, with a qualified demeanour




- Proficiency in CRM software and Microsoft Office Suite
- Demonstrated ability to build and maintain positive client relationships
- Attention to detail and commitment to accuracy in administrative tasks
- Problem-solving skills and a proactive approach to resolving client issues
- Ability to work both independently and as part of a collaborative team
- Knowledge of real estate terminology, property compliance regulations is essential
- Minimum attainment of Class 2 Real Estate Licence

About us John and his team are committed to delivering an outstanding real estate experience, built on integrity, hard work and genuine relationships. We pride ourselves on a collaborative, supportive and easy-going working environment where talented individuals can grow, develop their skills and be part of a successful, high-performing team.

What we offer

- Competitive remuneration package for the right candidate, depending on experience.
- Saturday work and day-in-lieu during the week.
- Opportunity to develop your skills in sales, marketing and client sales agent progression if desired.
- A supportive and collaborative work environment with a focus on team success
- Access to modern office facilities in Willoughby with convenient parking and public transport links.
- Opportunity to work with a respected, growing real estate business on the Lower North Shore.
- A workplace culture that values integrity, professionalism and work-life balance.

Apply now If you are a dedicated professional with strong real estate client service skills and a passion for real estate administration, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience.

📌 Client Services Manager (CSM) | Real Estate – Lower North Shore (Willoughby)
🏢 McManus Property
📍 Willoughby