Job Description

Position Summary

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Hanshow Australia Pty Ltd is part of Hanshow Technology, a global technology company providing Electronic Shelf Label (ESL), digital retail, IoT and AIoT solutions to major retailers and businesses.

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Hanshow Australia delivers technology solutions, technical implementation, ongoing technical support and after-sales services across Australia.

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Hanshow Australia is seeking an experienced and proactive ICT Manager to lead the company's ICT operations, infrastructure, systems, information security and technical services.

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The role also provides leadership and operational oversight of the Channel (Pre-Sales) and Service (After-Sales) teams, including technical solution design, customer project implementation, technical support and service delivery.

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The ICT Manager works closely with senior management, employees, customers, technology partners and external service providers to ensure secure, reliable and effective technology operations.

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Key Responsibilities

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ICT Management

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- Manage ICT infrastructure, networks, cloud services, business systems, telecommunications and IT support.
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- Develop and implement ICT strategies, policies, procedures and technology plans.
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- Manage system upgrades, integrations, cybersecurity, backup, disaster recovery and business continuity.
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- Provide technical advice and recommendations to senior management.
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- Drive automation, system integration and continuous improvement.
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- Lead and develop the Channel (Pre-Sales) and Service (After-Sales) technical teams.
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- Support technical solution design, customer requirements, demonstrations, proposals and project scoping.
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- Oversee technical support, customer escalations, SLAs, RMA and warranty processes.
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- Develop technical standards, support procedures,



documentation and training materials.
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- Improve technical capability, service quality and customer experience.
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Customer Projects & Technical Delivery

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- Lead technical implementation, deployment, configuration and commissioning of customer projects.
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- Coordinate customers, internal teams, suppliers and technical resources.
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- Manage technical risks, issues and escalations.
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- Ensure effective technical documentation, project handover and transition to support.
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- Manage ICT vendors, service providers, technology partners and external consultants.
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- Monitor service performance, contracts, licensing and technology services.
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- Establish team KPIs, performance objectives and service standards.
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- Mentor and develop ICT, Technical Support and Service team members.
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- Report ICT and service performance to senior management.
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Key Skills & Experience

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- Relevant tertiary qualification in Information Technology, Information Systems, Computer Science, Engineering or a related discipline.
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- Significant experience in ICT management, IT operations, technical services or a similar senior technology role.
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- Demonstrated experience in ICT infrastructure, networks, cloud services, business systems and cybersecurity.
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- Experience leading technical support, service delivery and customer-facing technical teams.
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- Experience in technical project implementation and deployment.
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- Experience managing customer escalations, SLAs, RMA and warranty processes.
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- Robust leadership, problem-solving, communication and stakeholder management skills.
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- Ability to manage multiple priorities in a fast-paced technology environment.
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Fluent Mandarin and English communication skills, both written and verbal

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due to regular communication and collaboration with Hanshow's global teams and stakeholders in China.

📌 ICT Manager (New South Wales)
🏢 Hanshow Australia
📍 New South Wales