Customer Service (Client Administration) Growing Business
Family Owned Company
Leading wholesale plumbing supply company established 40 years
Established for 40 years, Austworld is a well - respected manufacturer/wholesaler of plumbing products and is continuing to expand. With Head Office in Queensland and seven distribution centres across Australia, Austworld continues to be at the forefront of the ever-changing demands of the plumbing sector in providing high quality, efficient and water conscious products.
Your New Role: This role plays an key part of our sales process. We receive a high volume of calls and enquiries about our products and you will become an integral part of the team taking sales orders.
Working in a challenging and busy environment this role requires a motivated and positive individual who can liaise effectively with our Customers and internal stakeholders. The Customer Service department is fundamental to the operations of the Company.
Responsibilities include:
Answering inbound calls promptly from our customers and sales staff
Daily order entry including providing solutions and answering product questions
Responding to online / email orders and enquiries
high volume
Filing of orders/picking slips and con notes on a daily basis
Photocopying of documents upon request
Marking off, of daily packing slip sheets for invoicing
Acknowledge and resolve customer complaintsMaintain good relationships with customers
Plan work allocation and identify priorities
Update and maintain information on computer systems
Required Qualities:
Professional approach
Ability to work and contribute to a positive team environment
Capability to communicate ideas and suggestions to management