Job Description

4 Hearts Support Pty Ltd – Coolangatta QLD

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Support Workers – Male & Female
n Coolangatta | Gold Coast, QLD

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4 Hearts Support is seeking experienced and compassionate male and female Support Workers to join our team in Coolangatta to support a new participant transitioning back into the community.

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This is an important opportunity to provide consistent, respectful and person-centred support during a significant period of transition. We are looking for workers who can build trust while maintaining clear professional boundaries, follow established support strategies and contribute to a protected and positive environment.

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About the Role

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You will provide individualised support to a participant as they transition back into community living. Support may include:

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- Supporting the participant to re-establish routines and daily living skills
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- Community access and participation
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- Supporting appointments, activities and community-based commitments
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- Assisting with household tasks and maintaining a secure living environment
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- Encouraging independence, positive decision-making and social connection
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- Supporting the participant to engage appropriately within the community
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- Providing calm, consistent and respectful support during periods of stress or heightened emotions
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- Following the participant's support plan, behaviour support strategies and risk-management procedures
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- Maintaining professional boundaries at all times
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- Completing accurate shift notes, incident reports and other required documentation
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- Working collaboratively with the participant, family/support network and wider professional team where appropriate
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About You

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We are looking for people who are:

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- Calm, patient and emotionally mature
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- Reliable and consistent
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- Confident working with complex support needs
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- Able to maintain skilled boundaries while developing positive rapport
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- Comfortable working within structured routines and support plans
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- Able to recognise changes in behaviour, mood or presentation and escalating concerns appropriately
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- Respectful, non-judgemental and genuinely committed to supporting people to achieve positive outcomes
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- Confident working independently while also contributing to a team
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- Strong communicators with good written documentation skills
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- Comfortable supporting community reintegration and maintaining a safe environment
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Experience working with complex behaviours, forensic backgrounds, psychosocial disability, trauma, mental health, substance-use histories or other high-support environments will be highly regarded.

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Essential Requirements

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- NDIS Worker Screening Check
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- Working with Children Check, where applicable
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- Current First Aid & CPR
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- NDIS Worker Orientation Module
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- Relevant qualifications and/or demonstrated experience in disability or community support
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- Current Australian driver's licence
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- Reliable vehicle with appropriate insurance
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- Ability to provide required pre-employment checks
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- Availability for a range of shifts, including weekends and potentially active/sleepover support depending on participant requirements
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What We Offer

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At 4 Hearts Support, we are a small, director-led team focused on providing personalised, consistent and high-quality support.

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You will have the opportunity to work closely with a supportive team and contribute meaningfully to a participant's transition back into community life.

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We value workers who are reliable, respectful, accountable and genuinely invested in the people they support.

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Location

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Coolangatta / Southern Gold Coast

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Employment

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Casual / Part-Time opportunities available, with the potential for ongoing hours based on participant needs and roster requirements.

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Male and female applicants are encouraged to apply.

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If you believe you have the experience, maturity and approach required for this role, we would love to hear from you.

📌 Community Access/ Home Support (City of Gold Coast)
🏢 4 Hearts Support
📍 City of Gold Coast