Daelibs is an award-winning IoT company with over 20 years of experience delivering cutting-edge spatial solutions. We pride ourselves on providing industry-leading technology supported by outstanding customer service.
Our core business provides mobile SaaS solutions to a range of private organisations and government clients, with our technology operating across the Asia-Pacific region.
About Us Daelibs is an award-winning IoT company with over 20 years of experience delivering cutting-edge spatial solutions. We pride ourselves on providing industry-leading technology supported by outstanding customer service.
Our core business provides mobile SaaS solutions to a range of private organisations and government clients, with our technology operating across the Asia-Pacific region.
About the Role We’re seeking a motivated and customer-focused
Level 1 Customer Support Technician
to join our award winning team. As the first point of contact for our valued customers, you’ll play a key role in delivering prompt, effective support while embodying the Daelibs brand through your professionalism and personable approach.
In this role, you’ll provide timely resolutions to routine technical issues, manage service requests, and elevate matters that fall outside your scope.
Key Responsibilities
Deliver frontline support services in line with agreed SLAs
Log, validate, and document incoming support requests
Maintain accurate records in the ticketing system
Provide timely updates to customers and internal teams
Install, configure, and maintain Standard Operating Environments (SOE)
Troubleshoot and resolve hardware/software issues
Test new product releases and assist with QA processes
Escalate complex issues as appropriate
Maintain up-to-date support documentation and standards
Contribute to support process improvements and team initiatives
About You To be successful in this role, you will demonstrate:
A genuine passion for delivering exceptional customer service
Solid written and verbal communication skills
Exposure to IT technical support or related activities
Solid troubleshooting and problem-solving abilities
High attention to detail
Effective time management and prioritisation skills
Strong interpersonal skills and the ability to work with a diverse range of customers
Adaptability and a proactive approach to change
A high level of self-motivation and personal accountability