We are seeking an experienced, organised and proactive Practice Manager to oversee the day-to-day operations of a busy specialist surgical practice based at Knox Private Hospital. This is a hands‑on role combining practice management, administration, patient coordination, theatre scheduling, correspondence and accounts. The Practice Manager will be responsible for ensuring the practice operates efficiently, professionally and smoothly on a day-to-day basis. The successful candidate will be the key point of coordination between the surgeon, patients, hospital, theatre staff, GPs, specialists and other external providers.

Key responsibilities

Take overall responsibility for the smooth day-to-day running of the practice

Coordinate the daily administrative activities of the practice

Ensure patients receive a professional, efficient and welcoming service

Manage practice workflows, systems and administrative processes

Identify and resolve operational issues promptly

Manage patient enquiries by telephone, email and in person

Coordinate new patient bookings,



follow-up appointments and cancellations

Coordinate and book theatre lists and surgical procedures

Prepare, type and distribute specialist correspondence and medical letters

Manage the day-to-day financial administration of the practice

About you

Previous experience in a medical practice, specialist practice or healthcare administration environment

Experience in a practice management or senior medical administration role

Strong organisational and time-management skills

Excellent written and verbal communication skills

High attention to detail and accuracy

Confidence managing multiple competing priorities

Experience with medical billing and accounts

Strong computer skills and the ability to learn and manage practice software systems

Excellent confidentiality and understanding of privacy requirements

The ability to remain calm and organised in a busy clinical setting

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📌 Medical Practice Manager (Port Phillip City)
🏢 VSMA
📍 Port Phillip City