Receptionist – Front of House & Sales Support

Be the welcoming face of Mercedes-Benz Ballarat Mercedes-Benz Ballarat is looking for a professional, friendly and highly organised

Receptionist – Front of House & Sales Support

to join our team. As one of the first people our customers meet when they visit or contact our dealership, you’ll play an important role in creating the premium customer experience expected from Mercedes-Benz Ballarat. This is much more than a traditional reception position. You’ll enjoy a varied role combining customer service, reception, telephone coordination, customer lounge and café management, new vehicle deliveries and sales support. What you’ll be doing

Your responsibilities will include: Welcoming customers and guests to the dealership Managing our reception and Front of House area Answering and coordinating incoming telephone calls Directing customer enquiries to the appropriate department Taking and communicating accurate messages Ensuring our customer lounge is welcoming and well presented Offering and preparing refreshments for customers and guests Managing the day-to-day presentation and operation of our customer café and refreshment area Assisting with new vehicle stock deliveries and associated processes Working with our Sales Team to coordinate customer vehicle deliveries Assisting with vehicle handover preparations Scheduling and preparing for customer delivery appointments Preparing customer handover materials and documentation About you

We’re looking for someone who: Genuinely enjoys dealing with people Has a warm, professional and approachable manner Delivers exceptional customer service Has an excellent telephone manner Is highly organised and able to manage competing priorities Has strong attention to detail Is comfortable working in a busy environment Enjoys working as part of a team Can confidently communicate with customers face-to-face and over the telephone Is computer literate and comfortable learning new systems Takes pride in their personal presentation and workplace environment Is proactive, flexible and happy to assist different areas of the dealership Previous experience in reception, customer service or the automotive industry would be an advantage but is not essential. Barista experience would also be an advantage; however, training can be provided. A current driver’s licence is required. What we offer

Joining Mercedes-Benz Ballarat provides: A contemporary prestige automotive dealership environment Monday-to-Friday working week Free all-day staff parking Mercedes-Benz brand-specific training A varied and engaging position Career advancement opportunities based on performance and demonstrated capability Interested?

If you’re a natural people person who enjoys providing exceptional customer service while keeping busy and organised, we’d love to hear from you.

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📌 Receptionist – Front of House & Sales Support (Ballarat)
🏢 JLS Enterprises
📍 Ballarat