Organisation/Entity: Transport For NSW

Job category: Call Centre & Customer Service

Job location

Dubbo, NSW, AU, 2830

Job reference number: 110304

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

You’re agile, keen and open to meaningful work and opportunities that come your way. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll: Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.

This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.

You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.

For more information on this position and business unit, view the role description and information pack.

About You Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.

You're recognised for providing great customer experiences,



working collaboratively and adapting quickly to new systems and processes.

Work Location Positions are based in Dubbo.

Rostered Shifts This role requires availability to work across rotating shifts (Monday to Sunday), as per below:

- 8:00am to 5:15pm (office-based)
- 10:30am to 7:45pm
- 12:30pm to 8:45pm
- 2:45pm to 12:00am

All afternoon and evening shifts can be worked from home. Who We Are Transport for NSW provides a safe, integrated, and productive transport system. We connect people, communities and industry every day.

Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today Applications close 11:59 PM Wednesday 30th September 2026. For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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📌 Contact Centre Officer/AgentP (Shift Work) Dubbo
🏢 Transport For Nsw
📍 Dubbo