Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers.

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. As a Cruise Product Coordinator, you'll be at the centre of our product and administration operations, helping ensure our cruise products remain accurate, competitive, and market-ready. Working closely with Product Managers, Sales teams, marketing stakeholders, and supplier partners, you'll combine analytical thinking, attention to detail, and proactive problem-solving to support business success.

This is a varied and quick-paced role where your work directly impacts the customer experience and commercial performance of our cruise offering.

Maternity Leave cover: 12 months A day in the life:

- Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations
- Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution
- Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms
- Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free
- Test Traveltek Clusters to ensure they are accurate and bookable
- Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets
- Conduct regular rate analysis to stay competitive and aligned with market trends
- Research new products, tours, and attractions to enhance our offering or create upsell opportunities




- Carry out weekly checks of rates and inventory for products currently being promoted

Who you are

- 12+ months’ experience in retail or wholesale travel preferred
- A passion for cruising and strong product knowledge is a bonus, however we’re equally open to candidates with extensive travel experience who bring a deep understanding of the industry
- Natural organizer with excellent attention to detail
- Calm under pressure and comfortable juggling multiple priorities
- Proactive problem‑solver who anticipates and resolves issues early
- Confident, clear communicator with all stakeholders
- Tech‑savvy — comfortable with systems, trackers, and inbox management
- Customer‑focused with a passion for delivering great experiences
- Team‑spirited, supportive, and flexible (including some public holidays)
- Detail‑driven with strong ownership from start to finish
- Adaptable — handles shifting priorities and change with ease

What you'll enjoy ?

- Ongoing brain power-ups and skill sharpening

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- Catapult your career across a network of brands and businesses in an evolving industry

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- Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

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- Access to industry leading health and well - being programs and financial advisors

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- Set up shop in a swanky beachfront office in Broadbeach

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- Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

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- Take volunteer leave as part of giving back to the local community

#IGNT

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies.

Flight Centre Travel

Group is not responsible for any fees related to unsolicited resumes.

📌 Cruise Product Coordinator - Broadbeach, QLD (Gold Coast)
🏢 Ignite Travel Group
📍 Gold Coast