GEM Energy Australia is seeking a Customer Support Specialist to join our In Life team, the first voice customers hear when they contact GEM Energy / RACQ Solar. You will handle inbound calls, emails and chats from our residential and commercial base, providing explicit updates on installations and post-install questions.
You'll use our CRM and job management tools to resolve issues, walk customers through basic troubleshooting, and escalate complex faults with a clean handover while building
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📌 Energy Customer Support Specialist: First-Call Resolution (Brisbane City)
🏢 Gem Energy Australia
📍 Brisbane City
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