THE ROLE The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High-Risk Tenancies (SfHRT) program and broader complex needs responses.

THE ROLE The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High-Risk Tenancies (SfHRT) program and broader complex needs responses.

The Position Will

Provide consultation and coordination services and facilitate service planning for clients with complex support needs, including MACNI and SfHRT clients





facilitate relationships between departmental program areas and external services, as well as provide capacity building regarding support provision for clients with complex needs

partner with service providers to develop integrated responses and promote practice excellence

identify systems gaps, risk factors and training opportunities that will improve service systems for clients with complex needs

support the Area Client Support and Housing unit and represent the program in various environments.

Accountabilities Include

Provide or contribute to authoritative and expert advice and recommendations with a specific program or area-based focus, consistent with organisational goals and values.

In collaboration with the relevant Manager, manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.

Interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.

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📌 Senior Complex Needs Coordinator (Port Phillip City)
🏢 Victorian Department of Families, Fairness & Housing
📍 Port Phillip City