Job Description

Location: Moss vale, NSW

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Job Type: Full time, Permanent

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Domino's is one of Australia's leading pizza brands, committed to providing quality food and excellent customer service. Our stores operate in a fast-paced, team-oriented environment where strong leadership and efficient day-to-day operations are essential.

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We are currently seeking an experienced and motivated Retail Manager to join our Moss Vale store. This is an exciting opportunity for a dedicated individual who enjoys leading a team, delivering excellent customer service, and ensuring the smooth and efficient operation of the store.

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The Retail Manager will be responsible for overseeing the day-to-day operations of the Domino's Moss Vale store, ensuring efficient business performance, high customer service standards and effective team management. Key responsibilities include:

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- Overseeing the daily operation of the store, including sales, customer service, staffing, inventory and delivery operations.
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- Monitoring store performance against sales, service and operational targets and implementing strategies to improve overall business performance.
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- Determining appropriate stock levels based on sales trends, customer demand and anticipated trading requirements.
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- Managing stock ordering, receiving, storage and stock control processes while minimising wastage and unnecessary costs.
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- Monitoring sales, expenses, labour costs and other operating costs to support the store's financial performance.
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- Assisting with the preparation and management of store budgets, sales forecasts and operational targets.
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- Implementing company marketing and promotional initiatives and supporting local activities designed to increase sales and customer engagement.
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- Monitoring customer service standards and responding to customer enquiries, feedback and complaints in a timely and qualified manner.
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- Ensuring the store is adequately staffed by preparing rosters based on trading patterns, customer demand and operational requirements.
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- Recruiting, training, supervising and managing team members to ensure they meet required service and operational standards.
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- Allocating tasks and supervising staff during shifts to ensure efficient workflow and smooth store operations.
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- Monitoring staff performance, providing ongoing guidance and identifying training and development requirements.
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- Maintaining accurate records relating to sales, stock, staffing, expenses and other store operations.
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- Ensuring the store operates in accordance with company policies, procedures and operational standards.
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- Ensuring compliance with workplace health and safety, food safety, employment and other relevant legislative requirements.
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- Monitoring the condition, cleanliness, presentation and general organisation of the store and ensuring operational standards are maintained.
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- Coordinating day-to-day delivery operations to support timely order fulfilment and a positive customer experience.
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- Identifying operational issues and implementing practical solutions to improve efficiency, service delivery and store performance.
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- Liaising with suppliers, team members and relevant stakeholders to support the smooth and efficient operation of the store.
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Qualifications and Skills

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- Minimum 1 year of relevant experience in retail management, store management, hospitality management or a similar operational role.
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- Diploma or higher qualification in Business, Business Management, Retail Management, Hospitality Management or a related field.
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- Demonstrated experience in managing day-to-day retail or hospitality operations.
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- Strong leadership and people-management skills, with the ability to supervise, train and motivate a diverse team.
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- Strong organisational and time-management skills, with the ability to manage multiple operational priorities in a quick-paced environment.
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- Experience in managing staff rosters, stock levels, sales performance and operating costs.
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- Strong customer service skills and the ability to effectively handle customer enquiries and complaints.
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- Good understanding of inventory management, purchasing, budgeting and basic financial administration.
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- Solid communication and interpersonal skills, with the ability to work effectively with team members, customers and suppliers.
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- Ability to analyse sales and operational information and implement practical measures to improve store performance.
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- Sound understanding of workplace health and safety, food safety and relevant workplace requirements.
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- Proficiency in using point-of-sale systems, inventory systems and standard business software.
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- Ability to work flexible hours, including evenings, weekends and public holidays, in line with the operational requirements of the store.
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📌 Retail Manager (Moss Vale)
🏢 Domino'S Pizza
📍 Moss Vale