Job Description

Client & Technical Solutions Coordinator

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You will manage inbound orders and enquiries across both FountainLine and IDC Medical, with broadly equal responsibility for each. FountainLine support includes product advice, line-marking and spray-equipment enquiries and first-line troubleshooting. IDC Medical support includes product guidance across sharps containment, sharps safes, spill-response products and related customer needs. You will need technical curiosity, clear communication and the ability to learn two different product environments, while owning actions through to completion and building trust across both businesses.

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Key responsibilities

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Handle phone and email enquiries promptly for FountainLine and IDC Medical. Enter orders accurately, keep information current and make the next step clear.

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Build strong relationships across sports turf, healthcare and safety markets. Understand different customer needs while providing the same reliable communication and follow-through.

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Support FountainLine line-marking products, machines and spray equipment, including first-line troubleshooting. Support IDC Medical product selection and information across sharps containers, metal sharps safes and spill kits. Ask good questions, guide clearly and escalat specialist issues when needed.

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Track commitments, close loose ends and keep issues moving across both brands. Take responsibility for results and look for practical ways to improve the customer experience.

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About you

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Experience in customer-facing, order-processing, sales support, service coordination or a similar practical role

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Comfortable handling inbound phone and email enquiries across different customer types and product categories

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Good technical aptitude and curiosity; able to learn both equipment-based and healthcare/safety product ranges

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Confident asking diagnostic questions, explaining product options and helping customers work through practical problems

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Strong computer, data-entry and task-management discipline; ERP or CRM experience is useful

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Relationship-first - enjoys earning trust with customers and teammates

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Reliable - does what they say they will do and closes the loop

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Momentum-minded - keeps things moving without waiting for everything to be perfect

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Accountable - owns outcomes, follow-ups and personal performance

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Growth-minded - wants to learn, improve and take on more responsibility

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A varied role supporting two established business units - FountainLine and IDC Medical - where relationships, product knowledge and practical problem-solving all matter.

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Part-time flexibility while still being an significant, accountable member of the team.

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The opportunity to build strong product knowledge across sports-field line marking, healthcare sharps containment and spill-response solutions.

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Room to grow your capability, responsibility and professional development.

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About us

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Machine Technology Group operates FountainLine and IDC Medical. Our business is built on relationships, and customers across both FountainLine and IDC Medical need to know you will follow through. We value momentum over perfection - without sacrificing accuracy.

📌 Client & Technical Solutions Coordinator (New South Wales)
🏢 Machine Technology Group
📍 New South Wales