EARN $95,000 - 115,000 Salary + Super | Full-Time Opportunity Lead Client Service Delivery For A Growing Electrical Contractor Own Key Builder Relationships, Scheduling & Service Operations About The Company Our client is an insurance repair electrical contractor servicing South East Queensland, working primarily with insurance builders across a high volume of jobs.

Supported by a Brisbane-based scheduling team and offshore data-entry support, the business operates in a fast-paced workplace where responsive communication, reliable service delivery and strong client relationships are essential.

About The Opportunity The primary purpose of this position is to take ownership of customer service and service delivery across the business while building strong day-to-day relationships with key insurance builder clients.

Reporting directly to the Directors, you will lead the scheduling team while remaining hands-on with escalations, operational issues and client communication.

Some of your responsibilities will include:

Managing key insurance builder relationships and maintaining consistent communication

Owning client escalations, pricing queries, variations and complaints from start to resolution

Leading the scheduling team and ensuring jobs progress efficiently through to completion

Managing customer service standards across phones, emails and after-hours call handling

Conducting one-on-ones, reviewing job quality and monitoring team performance scorecards

Following up technician reports and addressing recurring paperwork issues with field teams

Managing offshore data-entry quality, on-call rosters and compliance administration





Developing practical processes and checklists while overseeing general office and fleet operations

About You The successful candidate will have:

Previous construction or insurance building experience

Experience in senior administration, operations or a similar hands-on leadership role

Strong experience working within high-volume and fast-paced environments

Excellent client relationship, communication and problem-solving skills

Strong organisation with the ability to remain calm under pressure

Experience leading teams and holding people accountable for service and quality standards

Confidence working with operational metrics including response times, reschedules and booking accuracy

A hands-on approach with the willingness to personally manage problems through to resolution

What's in it for You?

Full-Time

Leadership Role Based In Woolloongabba

Own Key Relationships With Major Insurance Builders

Lead & Develop

A Growing Brisbane Scheduling Team

Hands-On Role

With Genuine Operational Responsibility

Take Ownership Of Customer Service & Service Delivery

Work Directly With The Directors Of The Business

Improve Systems, Processes & Operational Performance

Your application will include the following questions:

Please select your current eligibility to live and work in Australia.

Please confirm which suburb you currently reside in.

Describe your previous experience in the construction industry and how it has prepared you for this role of Client Services Manager, particularly in managing client relationships and service delivery.

Please explain what motivated you to apply for this position and why you think you would be great for this role!

Please outline your availability to start in a new role.

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📌 Client Services Manager (Brisbane)
🏢 RecruitShop
📍 Brisbane