Peters Ice Cream is Australia's number one ice cream manufacturer, with over 110 years of heritage. At Peters, our purpose is to help everyone treat life joyfully , now and for years to come. We are proud of our portfolio of iconic brands, such as Drumstick, Maxibon, Connoisseur, and Frosty Fruits. Join a company whose core values are We are Better Together, We do What is Right, We Take Ownership, and We Seek to Improve .

About the Role

We have an exciting opportunity for an experienced

Customer Business Manager (CBM)

to join the Convenience & National Accounts team.

Reporting to the National Sales Manager, you will hold full P&L; and strategic responsibility for key Petrol & Convenience customers, driving profitable and sustainable growth through best-in-class Joint Business Plans (JBPs), customer partnerships, and commercial execution. This role will include line management.

Key Responsibilities

Lead the end-to-end management of major Petrol & Convenience customers.

Oversee additional state-based and national accounts through the leadership of a Key Account Manager

Own customer P&L; outcomes, including revenue, gross profit, trade spend, forecasting, and profitability

Drive new business within existing customers and emerging channels

Develop and execute customer Joint Business Plans to deliver sustainable growth and market share gains

Lead customer negotiations, promotional planning, range reviews, and activation programs

Drive category, ranging, space, and eCommerce opportunities

Build strong relationships across customer and internal stakeholder groups, including Category, Marketing, Demand Planning, Supply Chain, and Finance

Contribute to annual planning, budgeting, and broader team leadership initiatives

Skills & Experience

5+ years' experience in FMCG sales, key account management, or retail customer management

Strong commercial and financial acumen, including P&L; management

Experience in forecasting, analysis, and business planning





Proven capability in strategic sales planning and customer relationship management

Strong communication, presentation, and negotiation skills

Experience leading, coaching, or influencing teams

Tertiary qualification in Business, Commerce, Marketing, or a related discipline preferred

Exposure to a successful & creative global FMCG business with a portfolio of iconic and well-known brands;

an attractive remuneration package;

ample free parking;

great weekly discount on our iconic ice-creams at our on-site staff shop and subsidised staff canteen;

‘flexible working week’ with optional work from home days; and

versatile & challenging projects within a dynamic team.

Peters Ice Cream is one of Australia's most iconic brands, bringing joy to Australians through great-tasting ice cream since 1907.

Today, Peters is part of Froneri, a leading global ice cream manufacturer operating across 25 countries with a workforce of approximately 15,000 people worldwide.

Headquartered in Mulgrave, Victoria, Peters employs approximately 500 people across Australia spanning Manufacturing, Supply Chain, Sales, Marketing, Finance, HR and Category.

Our portfolio includes household favourites such as Drumstick, Connoisseur, Maxibon, Frosty Fruits and Original, brands that have been part of Australian summers, family moments and celebrations for generations.

Peters Ice Cream is one of Australia's most iconic brands, bringing joy to Australians through great-tasting ice cream since 1907.

Today, Peters is part of Froneri, a leading global ice cream manufacturer operating across 25 countries with a workforce of approximately 15,000 people worldwide.

Headquartered in Mulgrave, Victoria, Peters employs approximately 500 people across Australia spanning Manufacturing, Supply Chain, Sales, Marketing, Finance, HR and Category.

Our portfolio includes household favourites such as Drumstick, Connoisseur, Maxibon, Frosty Fruits and Original, brands that have been part of Australian summers, family moments and celebrations for generations.

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📌 Customer Business Manager (Port Phillip City)
🏢 Peters Ice Cream
📍 Port Phillip City