About Top Juice

Top Juice is a fast-paced, customer-focused fresh food and juice retailer. We pride ourselves on delivering fresh, high-quality products and exceptional customer service while creating a positive and energetic environment for our customers and team.

We are looking for an enthusiastic and experienced Customer Experience Trainer & Coach to join our team and help take our customer service standards, training, and team performance to the next level across our corporate stores and franchise network.

About the Role

As our Customer Experience Trainer & Coach, you will play a key role in maintaining and improving customer service standards across Top Juice.

You will work closely with Corporate Store Managers and their teams, as well as Franchisees and their teams, to ensure everyone is properly trained, supported, and consistently delivering the Top Juice customer experience.

This is a hands-on role suited to someone who is passionate about people, training, customer service, leadership, and achieving high standards.

You will be responsible for delivering training, coaching teams, supporting managers and franchisees, identifying training opportunities, and helping ensure consistency across all Top Juice locations.

Key Responsibilities

Key responsibilities include, but are not limited to:

- Train and coach Corporate Store Managers and their teams.
- Train and support Franchisees and their teams.




- Deliver customer service and product training to new and existing team members.
- Conduct store visits, assess service standards, and provide constructive feedback.
- Support managers and franchisees with team development and performance.
- Identify training needs and implement improvement plans.
- Help ensure consistent Top Juice customer service standards across all stores.
- Support the business with new initiatives, procedures, and operational training.

About You We’re looking for someone who:

- Has previous experience as a Customer Service Trainer, with a robust focus on training and developing staff to deliver excellent customer service.
- Has excellent communication and people skills.
- Is energetic, positive, professional, and approachable.
- Is comfortable working with both corporate teams and Franchisees.
- Is organised and willing to travel between stores when required.
- Has a genuine passion for customer service, people development, and creating exceptional customer experiences.

How to Apply If you are passionate about customer service, training, leadership, and developing high-performing teams, we would love to hear from you.

Please submit your resume and a brief cover letter explaining why you would be a great fit for the Customer Experience Trainer & Coach position at Top Juice.

Join Top Juice and help us create exceptional customer experiences across every store, every team, and every customer interaction.

📌 Customer Experience Trainer & Coach– Top Juice (Greenacre)
🏢 Top Juice
📍 Greenacre