Company description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Komatsu has the opportunity for a Product Support Advisor to assist in our Rio Tinto contract.

You'll be managing the fleet health of all Komatsu equipment by providing on-the-job technical assistance for the maintenance personnel in fault finding including major components change outs, maintenance practices & operating practices.

Your job is to assist personnel to resolve parts sourcing issues and resolve technical information sourcing issues.

Key responsibilities:

· Understanding the daily downtime of machine fleet at site

· Involvement in repair process on local dealer machinery

· Assistance in administration of warranty

· Understanding and forecasting the scheduled downtime

· Weekly site update

· Feedback on service personnel

· Optimisation of machines

· Machine systems monitoring

Roster: 8:6 FIFO ex Perth - Day shift only

Role Located: Pilbara

Must be living in Perth to be considered.

Komatsu benefits:

· Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits

· Financial: Income Protection Insurance provided through our company superannuation fund

· Career: Recognition, awards, flexibility,



further education studies and internal career development

· Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health

· Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents

· Yearly Bonus: Potential to receive a yearly bonus

· Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

· Hold a Trade or Engineering Qualification or background

· Have sound knowledge and experience of Komatsu Loaders

· Have worked on Mine Site/s in the WA Mining Industry

· Self-motivated with positive initiative as well as strong team player attitude with drive and professionalism to excel

· Always have a high standard of Customer service whilst always promoting Komatsu Products and Services

· Demonstrated problem solving skills

· Ability to demonstrate a robust commitment to O.H.S always

· Ability to work away remotely at the customer site

· Have strong negotiation skills and attention to detail

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.

📌 Customer Product Support Advisor (Newman)
🏢 Komatsu Australia
📍 Newman