Prison Island Gold Coast is looking for energetic, outgoing and reliable people to join our team!

Prison Island is an interactive adventure experience made up of 39 challenge cells, where teams work together to complete physical, mental and skill-based challenges and earn as many points as possible.

We’re looking for team members who are confident with people, bring valuable energy to work and can help create a fun and memorable experience for every group that walks through our doors.

About the role

As a Prison Island Team Member, you’ll be involved in all areas of the day-to-day running of the venue. Your responsibilities will include:

- Welcoming guests and explaining how Prison Island works
- Checking groups in and getting them ready for their session
- Delivering energetic and engaging game briefings
- Helping guests throughout their experience when needed
- Monitoring the challenge areas and ensuring guests are playing safely
- Resetting and checking cells between sessions
- Serving drinks and snacks from the bar
- Processing bookings and payments
- Keeping the venue clean, organised and ready for guests
- Assisting with parties, group bookings and events




- Helping create a fun, welcoming atmosphere in the venue

About you We’re looking for someone who:

- Is friendly, confident and comfortable talking to different groups of people
- Has great customer service skills
- Is reliable and works well as part of a team
- Can take initiative and stay productive during quieter periods
- Is comfortable working in a busy, high-energy environment
- Is available Friday and Saturday nights
- Has availability during weekends and school holidays
- Is comfortable working late shifts, with some shifts finishing around 11:30pm

Previous hospitality, entertainment or customer service experience is great, but the right attitude and personality are more important to us.

Requirements

- Current RSA
- Blue Card, or willingness to obtain one
- First Aid Certificate, or willingness to obtain one
- Availability across weekends, evenings and school holiday periods

Pay: $32.60 – $48.00 per hour Expected hours: 10.0 – 30.0 per week

Application Question(s)

- Do you have a QLD RSA?

Work Location: In person

📌 Customer Service Attendant (Surfers Paradise)
🏢 Prison Island
📍 Surfers Paradise