About the role The Customer Service & Logistics Coordinator owns the end-to-end order journey for our brand portfolio — currently flooring products, with scope to extend to future surfaces products — from the first client enquiry through quoting, production scheduling, stock and pipeline management, warehouse dispatch, and final delivery confirmation. This role blends front-line customer service with hands-on logistics and production coordination, working closely with each brand partner to ensure orders progress smoothly from purchase order through production scheduling, stock receipt, warehouse dispatch, and delivery to the client site.

Key responsibilities

- Develop and maintain strong product knowledge across the brand portfolio to effectively service clients and support the Sales Managers and Agents

- Respond to product FAQs and provide technical advice to clients, architects & designers, installers, and builders

- Provide accurate and timely responses, lead-times, and delivery costs for each project

- Prepare and issue accurate invoices in line with confirmed orders and payment terms, including deposit and balance invoicing

- Receive and process customer purchase orders accurately upon confirmation

- Collate order information and add confirmed orders into the relevant brand's production schedule





- Monitor production schedules and lead times across brand partners, proactively flagging delays or changes to clients and the Sales Team

- Conduct end-of-month reviews of stock on hand and pipeline orders across all projects

- Coordinate dispatch from the warehouse once balance payment has been received and orders are ready to ship

- Coordinate national deliveries, ensuring orders are shipped accurately and on time

About you

- Minimum 3 years' experience in a customer service, logistics, or supply chain coordination role

- Experience coordinating purchase orders, production scheduling, or supplier relationships

- Strong organisational and time management skills

- High attention to detail with the ability to manage multiple priorities and brand processes

- Excellent verbal and written communication and stakeholder management skills

- Proficiency in Microsoft Office, Salesforce (or similar CRM), and scheduling/logistics tools

- Proactive problem-solver with a client-focused mindset

- Ability to work both independently and collaboratively within a team

- Robust work ethic and initiative

- Calm under pressure and solutions-focused

- Experience in the commercial flooring, surfaces and construction industry is desirable but not required

📌 Customer Service & Logistics Coordinator (Richmond)
🏢 The Andrews Group
📍 Richmond