VIP PARTNERS PTY LTD operated the ‘Muscle Hand Car Wash’ located at Level G/57 Market St, Wollongong, NSW – 2500.

Due to ongoing work demands, we are currently seeking a passionate and experienced Customer Service Manager to lead the daily operations by joining our workforce on fulltime basis.

Position Details:

- Location: 9 Level G/57 Market St, Wollongong, NSW - 2500
- Work Hours: Monday to Friday, 38 hours per week, with paid overtime as per applicable award rates. (Full-time)
- Salary: $79,500 per year plus superannuation as compensation.

Key responsibilities:

- Develop, implement and review policies, programs and procedures relating to customer relations and the goods/services provided
- Plan, administer and review the delivery of customer service and after-sales service functions
- Ensure operational efficiency across the customer service / contact centre function
- Manage, motivate, train and develop staff providing customer service
- Provide direction and feedback to team members and assist with recruitment and onboarding
- Monitor customer service KPIs, complaints handling and resolution processes, and report on performance to senior management
- Liaise with other departments (sales, operations, logistics) to ensure a consistent customer experience
- Maintain and grow sound customer relationships to support customer retention and satisfaction
- Prepare budgets, reports and forecasts relating to the customer service function





· Ensure compliance with all legal and regulatory requirements, including health and safety regulations.

What we are looking for:

· Proven experience in a similar role, with 1-2 years of experience.

- Minimum Diploma level qualification (or higher) or substantial relevant management experience
- Demonstrated experience managing and developing a team
- Strong communication, leadership and problem-solving skills
- Experience with customer service systems/CRM and reporting
- Ability to develop and implement customer service policy and procedure

· Strong leadership and organizational skills, with experience managing a sizable team.

· Familiarity with rostering, staff management, and reporting processes.

· Experience with overseeing day-to-day operations, including sales, customer service etc.

· Solid verbal and written communication skills.

· A customer-focused mindset with the ability to drive a positive experience.

· Experience in developing and implementing performance plans.

· A leadership style with an owner’s mindset.

· A passionate attitude that inspires the team to exceed goals.

Only short-listed candidates will be contacted and invited to attend a face-to-face interview.

Pay: $79,500.00 per year

Experience

- Customer service: 3 years (Preferred)

Work Authorisation:
- Australia (Preferred)

Work Location: In person

📌 Customer Service Manager (Wollongong)
🏢 VIP PARTNERST/A Muscle Hand Car Wash
📍 Wollongong