Company Description Kalgin Global Logistics, founded in 1989, has grown from a small two-person office on Sydney’s North Shore into a team of over 100 logistics professionals. The company operates offices across Auckland, Brisbane, Melbourne, Sydney, Suva, Lautoka, Port Moresby, and Lae, supporting a broad regional presence. Kalgin provides a wide range of logistics solutions through an established global network, serving diverse industries and freight requirements.

Team members join a collaborative workplace focused on reliable service, operational excellence, and continuous improvement in international logistics.

Role Description The Customer Service Representative is a full time role based in Banksmeadow, NSW. This position is responsible for handling customer inquiries via phone and email, providing timely updates on shipments, and resolving issues related to bookings, documentation, and delivery timelines. The role includes coordinating with internal operations, sales, and warehouse teams to ensure accurate information flow and a smooth customer experience.

The Customer Service

Representative will maintain customer records, track service performance, escalate complex issues when needed,



and contribute to process improvements that enhance customer satisfaction. Regular interaction with domestic and international stakeholders is expected, requiring clear communication and a strong focus on service quality.

Qualifications

- Demonstrated skills in Customer Service and Customer Support, with the ability to manage inquiries and resolve issues effectively.
- Proven focus on Customer Satisfaction and Customer Experience, ensuring service standards are consistently met or exceeded.
- Experience working as Customer Service Representatives or in similar client-facing roles within logistics, transport, or related industries.
- Strong verbal and written communication skills, with confident phone and email etiquette.
- Solid organizational and time-management abilities, including attention to detail and accurate data entry.
- Proficiency with common office software (e.g., MS Office) and familiarity with CRM or logistics systems is beneficial.
- Relevant vocational training or tertiary qualifications in business, logistics, or a related field are an advantage.

📌 Customer Service Representative (Botany)
🏢 Kalgin Global Logistics
📍 Botany