Job Description

Full time or Part time Receptionist and Laser technician (Dermatology)

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Hunter Coast Dermatology and Laser – Charlestown NSW

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Medical Administration Officer & Laser Technician

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Full time preferred | Charlestown

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We are growing! Hunter Coast Dermatology & Laser (HCDL) is seeking an enthusiastic and highly organised Medical Administration Officer and Laser Technician to join our wonderful team in a combined clinical and administrative role.

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HCDL is a premium dermatology and laser practice located in Charlestown. You will work alongside an innovative and energetic team of dermatologists, nurses, dermal therapists, laser technicians and administrative staff.

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Our practice provides a comprehensive range of high-quality, evidence-based medical and surgical dermatology services, together with advanced laser and aesthetic treatments.

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This varied position is ideal for someone who enjoys both patient-facing clinical work and medical administration. Previous laser or medical reception training is not essential, as comprehensive training will be provided; however, relevant prior experience will be highly valued.

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Key responsibilities
n Medical administration and reception

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- Provide professional, welcoming and compassionate service to patients.
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- Perform day-to-day reception and administrative duties.
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- Manage patient bookings, telephone calls, emails, referrals and clinical correspondence.
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- Maintain accurate and confidential patient records.
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- Ensure patients are fully informed about fees, payment terms and financial consent.
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- Process patient accounts, Medicare claims, EFTPOS transactions,



receipts and daily reconciliations.
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- Assist with patient enquiries and complaints in a professional and timely manner.
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- Coordinate access to patient results, reports and clinical information.
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- Respond proactively to changes in consulting schedules and practitioner requirements.
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- Liaise with practitioners, nurses, referrers, suppliers and other external providers.
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- Help maintain an orderly, efficient and professional practice environment.
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- Follow all practice policies relating to privacy, infection control, workplace safety and risk management.
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Laser and patient-care responsibilities

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- Provide a skilled and reassuring experience for patients undergoing laser and aesthetic treatments.
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- Assist with patient preparation, clinical photography and treatment documentation.
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- Undertake approved laser and skin treatments following completion of the required training and competency assessments.
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- Follow dermatologist-directed treatment plans, clinical protocols and laser-safety procedures.
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- Provide patients with appropriate pre-treatment and post-treatment instructions.
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- Maintain accurate treatment records and monitor patients throughout their appointments.
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- Prepare,



clean and restock treatment rooms between patients.
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- Assist with equipment checks, cleaning and routine maintenance requirements.
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- Work collaboratively with dermatologists, nurses and dermal therapists to support safe, consistent patient care.
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- Assist with monitoring and ordering clinical and medical stock.
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- Identify and promptly escalation clinical concerns to the appropriate practitioner.
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About you

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We are looking for someone who:

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- Is interested in developing skills in medical administration, dermatology and laser treatments.
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- Is willing to complete comprehensive training and competency assessments.
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- Has excellent communication, organisation and attention to detail.
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- Is warm, professional and comfortable supporting patients throughout their treatment journey.
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- Can balance clinical and administrative responsibilities in a busy environment.
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- Works well within a multidisciplinary team and has a proactive, flexible "can-do" attitude.
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- Understands the importance of patient confidentiality, clinical safety and exceptional service.
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- Is confident using—or willing to learn—EFTPOS systems, Medicare claiming, electronic patient records, email and general computer applications.
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- Is available for some Saturday work when required.
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Previous experience or training in medical reception, healthcare administration, nursing, dermal therapy, skin treatments or laser services would be highly regarded but is not essential. Comprehensive on-the-job training will be provided to the right candidate.

📌 Full time or Part time Receptionist and Laser technician (Dermatology) (New South Wales)
🏢 Hunter Coast Dermatology and Laser
📍 New South Wales