This is a varied, hands-on role combining customer service, order administration and day-to-day operational support. You'll work closely with our customers, production team and distribution partners to help ensure orders are processed accurately, customers are kept informed and everything keeps moving behind the scenes.

Key responsibilities

Responding to customer enquiries via phone and email

Making outbound customer calls for order updates, confirmations and follow-ups

Processing and reviewing customer orders

Coordinating appointments and maintaining schedules

Assisting with customer service and warranty claims

Coordinating with our production team on order timelines

Organising and following up deliveries and freight

Monitoring outstanding orders and following up issues

Maintaining accurate customer and order records

About you





Has previous customer service and administration experience

Is confident and professional on the phone

Has excellent written communication skills

Is highly organised with strong attention to detail

Can comfortably manage multiple priorities

Takes initiative and follows tasks through to completion

Is confident using computer systems and learning recent software

Enjoys problem solving and working as part of a team

Experience in order processing, manufacturing, production, wholesale or logistics would be highly regarded, but isn't essential

About Us Arte Lab is a wholesale wall art company that manufacturers and distributes artwork Australia wide.

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📌 Customer Service Administrator (Geelong)
🏢 seek.com.au
📍 Geelong