We're looking for an experienced Practice Manager who is proactive, commercially aware and ready to lead the day-to-day operations of our established General Practice. Strong operational and people-management skills are essential, but we also believe workplace culture matters. We are proud of our supportive setting, where hard work, mutual respect, teamwork and a valuable sense of humour go hand in hand.

We value trust, practical problem-solving, open communication and a positive, can-do attitude.

Could this be you? We are seeking a knowledgeable and hands-on Practice Manager to lead our reception and nursing teams, support our GPs and oversee the efficient, compliant and sustainable operation of the practice.

What We Offer

A supportive transition and handover from our current Practice Manager, who is actively involved in recruiting her successor

A well-established, private billing practice

A close-knit and experienced team

A workplace focused on quality care rather than high-volume medicine

The opportunity to lead meaningful operational and quality improvements

A wide-ranging, autonomous role with genuine scope to influence the practice

Supportive GPs and staff who value collaboration and continuity of care

About Us Arana Hills Medical Centre is a long-standing private billing general practice in Brisbane's north-west.

Our practice is committed to providing high-quality, patient-centred healthcare through longer appointments, continuity of care and meaningful patient relationships. Our GPs have a diverse range of clinical interests, and we maintain a strong focus on education, mentoring and professional development.

For more than 40 years, we have welcomed medical students and GP registrars into our practice. We are supported by an experienced team of receptionists and nurses who work collaboratively to provide a positive experience for patients and practitioners.

This vacancy has arisen as our current Practice Manager moves on to a new career opportunity. She remains genuinely invested in the clinic’s future and is actively involved in recruiting her successor, with a strong commitment to supporting a positive transition and preserving the values,



culture and legacy that make Arana Hills Medical Centre such a special place to work.

About You This is an excellent opportunity for an experienced Practice Manager who enjoys combining people leadership, compliance, business administration and hands‑on operational problem‑solving.

You will be confident supporting GPs and staff, managing change and translating complex regulatory or program requirements into clear, workable processes.

You will also understand that practice management can involve everything from workforce planning and accreditation preparation to resolving a technology issue, coordinating a repair or stepping in wherever needed to keep the clinic running smoothly.

Must Haves - The Tried & True

Previous management experience within General Practice

Strong knowledge of private billing General Practice operations

Demonstrated leadership of reception, nursing or multidisciplinary support teams

Experience with recruitment, onboarding, rostering, performance management and staff development

Sound knowledge of Medicare, HPOS, PRODA and general practice billing processes

Experience with RACGP accreditation, compliance and quality improvement

Strong organisational, communication and time-management skills

Confidence managing competing priorities and operational challenges

Be open and confident in the use of technology including apps and programs. To-Do, Teams, SharePoint, 3CX phone systems.

A reliable, approachable and solutions-focused leadership style

Experience with Best Practice Premier and HotDoc, or similar practice-management systems

The ability to build effective relationships with GPs, staff, patients, suppliers and external stakeholders

Experience with Tanda, Cubiko, Primary Sense or similar business and practice platforms would be highly regarded.

Responsibilities - The Usual Suspects

Lead the day-to-day operational management of the practice

Support GPs,



nurses and reception staff while maintaining a strong focus on quality care, continuity and sustainable practice operations

Manage recruitment, onboarding, rostering, performance management, staff development and workforce planning

Coordinate GP and registrar recruitment activities

Develop GP recruitment strategies, including direct candidate outreach, agency liaison, advertising and promotion of the practice

Promote the practice model, clinical autonomy and opportunities for GPs to develop special interests

Lead RACGP Standards compliance and accreditation preparation

Develop, maintain and implement practice policies and procedures

Oversee infection prevention and control, workplace health and safety, risk management and data integrity

Coordinate clinical and administrative audits and quality-improvement activitiesImplement Medicare and general practice program changes, including MyMedicare and GP Chronic Condition Management Plan requirements

Oversee billing workflows, HPOS and PRODA processes, third-party claims and relevant practice communications

Provide practical guidance and education to GPs and staff regarding billing, workflow, policies and regulatory changes

Oversee operational budgets, banking, debtor management, stock ordering and general financial administration

Review suppliers, services and operating costs to identify efficiencies and value

Evaluate and implement practice technology, systems and workflow improvements

Oversee practice communications, service promotion and GP recruitment marketing

Manage facilities, room use, stock, suppliers, contractors and operational disruptions

Maintain effective relationships with patients, GPs, specialists, pharmacies, pathology and radiology providers, suppliers and other stakeholders

Troubleshoot operational, administrative, staffing and technology issues as they arise

Ready to Join Us? If you are an experienced Practice Manager who values quality General Practice, robust workplace relationships and the opportunity to make a genuine contribution, we would love to hear from you.

Multi-Site Practice Manager - Brisbane & Gold Coast

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📌 Practice Manager - GP (Brisbane)
🏢 Arana Hills Medical Centre
📍 Brisbane