Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

Our team This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations. The Mobility Services team helps companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds and supports solutions end to end allowing our customers to switch to modern managed solutions and support them along the way in conjunction with other Datacom groups

About the Role Join us in this key Senior Mobility Engineer role where you will manage the day-to-day operations our client’s EMM systems. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a Senior Mobility Engineer you will lead and manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom’s EMM customer base

*** This role requires Australian Citizenship and Eligibility to obtain a NV1 Clearance ***

What you’ll do As Senior Mobility Engineer, you will be responsible for but not limited to:

Escalation point of contact for customers and team members

Using tools and processes to deliver services to customers in accordance with SLAs

Creation of design documents (HLD, DDD and LLD)

Build customer environment using Microsoft Endpoint Manager (Intune)

Build customer environment using VMware WS1

Provide technical leadership for major incidents

Ensure all tickets are up to date with detailed descriptions of actions taken and information in a timely manner

Ensure all systems are built to agreed processes and design (e.g. Build guides)

Identification of inefficient procedures or processes and suggesting improvements for implementation

Provide governance to all implementations and changes affecting iOS and Android OS devices

Provide governance to all implementations and changes affecting the Google Chrome OS device environment

Configure Apple Business Manager (VPP, ADE and MDM Servers)

Assume the role of technical leader or design engineer in deployment/refresh projects as required.

Follow best practice methodologies and adhere to recognized ITIL processes (e.g. Change/release)

Complete time recording processes for work performed as required

Document Risks and Issues in the technologies supported, this includes product lifecycle, support, and licensing

Assist with, and drive the identification and implementation of shift left initiatives

Daily checks and monitoring – as required

Monthly reports - Provide data and analysis of the data as requested





Documentation – Provide and maintain documentation of systems and services

Provide Regular and relevant updates to the records of Support and Problem Management processes

Customer Satisfaction Ensure outstanding levels of customer satisfaction by demonstrating the following:

Timely responses to customer queries

Professional verbal and written communication

Attendance to, and active participation in internal/customer meetings

Follow-up on assigned action items assigned during meetings

Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes

Creating efficiencies to enhance our ability to support the customers environment.

Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiatives

Efficient and effective use of the call management system(s) for assigned customers

Be available to travel to Datacom office, customer sites, and conferences when required

Validate and assist in the maintenance of the customer’s risk and issues registers

Team Engagement Ability to operate in a team environment by demonstrating the following:

Be an effective ambassador for Datacom behaving in ways consistent with the Datacom Values

Develop effective working relationships with other members of the team to ensure the best team outcome

Liaise directly with team members, client or other third parties to obtain required information or decisions

Demonstrate proactive ownership of identified issues as well as effective communications for suggested resolution efforts

Perform work after-hours where required for project and/or support engagements.

Share relevant knowledge, experience, and ideas with team members with the aim of building team competence

Provide constructive feedback to improve team and corporate capability

Proactive open and honest communication at all levels and remains accountable for personal performance

Support other members of the wider Intelligent Workspace group wherever possible

Project Delivery Commitment to exceptional project delivery by demonstrating:

Compliance with Datacom Delivery Methodologies

Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation

Successful and responsive project delivery within schedule and budget estimates

Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned





Close collaboration with customers to ensure delivery of project outcomes

Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients

Accurate and efficient delivery of project tasks minimising re-work

Accurate and timely contribution to project reporting

Accurate and timely completion of time sheeting for daily activities

Up-to-Date utilisation forecasts based on assigned work are maintained

Assisting pre-sales with scoping of project engagements in customer setting

Manging workloads to allow warm handover to BAU when required for project engagements

Produce accurate, concise, and timely reports as required

Training and Development Commitment to personal development by demonstrating:

Development, maintenance, and execution of initiatives in alignment with a personal development plan

Attain and/or maintain relevant industry or professional certification(s)

Provide constructive feedback on the development needs of the team

Provide “on-the-job” training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improves

Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.

What you’ll bring Preferably within an IT managed service provider, with approx. 2 years’ experience in a similar Mobility role. You will possess excellent knowledge of iOS, Android. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS and Enterprise applications as well as

SOTI, Google admin, and Microsoft Intune administration skills . You will bring exceptional troubleshooting, customer service, communication, and prioritization skills; and will be comfortable and able to work autonomously with minimal supervision.

Culture and Benefits Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you’ll be recognised and valued for your contributions. We’re growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

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📌 Senior Mobility Specialist (Sydney)
🏢 Datacom
📍 Sydney