About us:

Plustel is a growing Sydney-based company delivering Security, Data, Electrical, Communications, Video Conferencing, Audio Visual and I.T. services across Australia and New Zealand.

We coordinate installations, service jobs and national rollout projects for a broad range of clients. As our operations continue to grow, we are looking for a reliable and organised full-time Customer Support Coordinator to join our Seven Hills office.

This is a long-term opportunity for someone who enjoys speaking with customers, working in a busy office environment and helping keep service jobs, bookings and customer requests organised.

Role Overview:

As our Customer Support Coordinator, you will be one of the main points of contact for incoming customer calls, emails and service requests.

You will work closely with our customers, technicians and operations team to ensure jobs are logged correctly, booked in, kept up to date and followed through to completion.

The role includes answering phones, responding to job tickets, coordinating technician bookings, updating job notes, keeping customers informed and assisting with invoicing and general job administration.

This role would suit someone who is organised, confident speaking with customers, comfortable using computers and able to manage multiple jobs and requests at the same time.

Key Responsibilities:

- Answering incoming phone calls and responding to customer emails
- Responding to service requests and customer job tickets
- Creating and updating jobs within our job management system
- Booking and coordinating technician appointments
- Confirming bookings and providing customers with job updates
- Liaising with technicians regarding job requirements and scheduling
- Updating job notes and maintaining accurate customer and job information




- Following up technicians for job notes, photos and completion details
- Reviewing completed jobs and ensuring all required information has been received
- Assisting with preparing and updating invoices
- Following up outstanding jobs and customer requests
- Collating technician notes and updates for customers and partners
- Assisting with supplier enquiries, orders and deliveries where required
- Providing general customer support and office administration

Preferred Skills and Experience:

- Previous experience in customer service, customer support, administration, scheduling, reception or a similar office-based role would be beneficial
- Qualified and confident phone manner
- Strong written communication skills, particularly with customer emails
- Excellent organisation and attention to detail
- Ability to manage multiple customer requests and bookings at the same time
- Confident using Microsoft Outlook and Excel
- Comfortable learning new software and systems
- Experience using ServiceM8, Monday.com or similar job management systems would be highly regarded
- Ability to communicate clearly with customers, technicians and other team members
- Experience within telecommunications, security, electrical, I.T. or audio visual industries would be an advantage but is not required
- Training will be provided on our systems, processes and industry requirements

Benefits:

- Full-time role with a growing national services business
- Supportive team environment
- Training provided
- Opportunity to develop skills across customer support, scheduling and service coordination
- Professional development assistance

Work Authorisation: Australia work authorisation required.

Benefits

- Professional development assistance

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Customer Support Coordinator (Seven Hills)
🏢 Plustel
📍 Seven Hills