The DXC Practice for Oracle is the largest independent provider of Oracle consulting and managed services in Australia and New Zealand. DXC provides dynamic technology leadership in delivering Oracle Cloud solutions, with a full continuum of services around Oracle’s integrated suite of applications, platform services, and engineered systems.

Due to current growth opportunities, we are looking for an experienced Delivery Lead to lead our Oracle ERP & SCM Managed Services practice. This is a leadership position with end-to-end accountability for the delivery of Oracle ERP & SCM Managed Services across strategic client accounts. The role combines people leadership, commercial ownership, Oracle platform expertise, and strategic advisory to drive exceptional client outcomes and sustained business growth.

As Delivery Lead, you will lead multi-disciplinary teams of Oracle ERP & SCM delivery service professionals. You will act as the senior escalation point, drive AI & innovation, champion continuous improvement, and play a pivotal role in the pre-sale’s lifecycle including participation in RFP orals and solution presentations.

This role can be based in Sydney, Melbourne or Brisbane and suitable candidates must hold Australian Working Rights.

Key Responsibilities

People Management & Leadership

- Lead, mentor, and develop a team of Oracle ERP & SCM functional and technical specialists across multiple client accounts.
- Manage resource planning, capacity allocation, and workforce development to meet current and future delivery demands.

Strategic Client Engagement & Stakeholder Management
- Establish and maintain executive-level relationships across the client portfolio,



up to and including C-Suite.
- Act as the strategic interface between DXC and the client, contributing to the client’s IT strategy, digital roadmap, and Oracle platform direction.
- Lead technical discission during regular service review meetings, governance forums, steering committees, and strategic planning sessions.

ITIL Service Management

- Champion ITIL best practices all managed service engagements, ensuring disciplined execution of Incident, Problem, Change, Release, and Continual Service Improvement (CSI) processes.
- Oversee service level performance, SLA adherence, and operational reporting across the client portfolio.

Oracle Technical Oversight

- Provide senior technical leadership across Oracle ERP & SCM Cloud.
- Oversee solution architecture, platform health, and technical quality assurance across all delivered services

Escalation Management

- Act as the senior escalation point for all client and internal delivery matters, ensuring rapid resolution and transparent stakeholder communication.

Innovation & Continuous Improvement
- Proactively identify and bring forward ideas, recommendations, and market insights to help clients drive value from the Oracle platform.
- Lead continuous service improvement initiatives, leveraging Oracle-native capabilities, automation,



and process optimisation.

Pre-Sales Lifecycle & RFP Orals
- Play a leading role in the pre-sales lifecycle, including solution shaping, scope definition, effort estimation, pricing input, and service model design
- Represent DXC in RFP orals, client presentations, and competitive bid defences, articulating DXC’s Oracle Managed Services value proposition with credibility and authority

Commercial & Delivery Performance
- Ensure DXC Oracle’s revenue and margin targets are achieved across the managed services portfolio
- Manage commercial performance including contract compliance, scope management, and identification of growth opportunities

Key Skills Required To be successful in this position you will possess many of the following attributes:

- Extensive experience (10+ years) in service delivery leadership or account management within enterprise Oracle environments.
- Proven people management experience, including leading and developing multi-disciplinary teams of 20+ professionals.
- Deep understanding and practical execution of ITIL frameworks across Incident, Problem, Change, Release, and Continual Service Improvement.
- Strong technical knowledge of Oracle ERP & SCM Cloud and associated Oracle platform services.

Qualifications Required

- Industry-aligned degree (Business, IT, Finance, or related discipline)
- Chartered Accountancy , MBA or postgraduate management qualification (desirable)
- ITIL V4 Foundation and Advanced (ITIL Managing Qualified or Strategic Leader preferred)
- Oracle Cloud certifications across relevant ERP & SCM modules.

📌 Delivery Lead - Oracle ERP & SCM Managed Services (Sydney)
🏢 DXC Technology Australia & New Zealand
📍 Sydney