Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Canberra, ACT | Australian Citizens Only | Baseline Security Clearance Required

Join NTT DATA and help support critical national infrastructure

At

NTT DATA , we deliver innovative technology and business solutions across cloud, networks, cybersecurity, applications, workplace, and managed services. As a global technology services leader, we're focused on helping our customers operate securely, efficiently, and reliably.

We are seeking an experienced

MS Engineer L2 (Platform)

to join our

Network Operations Centre (NOC)

team in Canberra. In this role, you'll support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment, helping to ensure the reliability, availability, and performance of systems that support nationally significant services.

This position is ideal for a platform engineer with robust experience across Windows and Linux environments, virtualization, automation, and infrastructure operations who thrives in a highly regulated and security-focused environment.

What You'll Be Doing As an MS Engineer L2, you will be responsible for supporting, maintaining, and improving enterprise platform infrastructure across a managed services environment.

Key responsibilities include:

Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAs

Proactively identifying issues before they impact operations and driving timely resolution

Planning, coordinating, and implementing infrastructure changes within approved change windows

Monitoring performance, availability, and capacity across supported systems

Supporting problem management activities and addressing recurring issues

Developing and improving automation to increase efficiency and reduce manual effort

Testing software releases, patches, and infrastructure upgrades

Creating and maintaining technical documentation and operational procedures

Supporting project delivery and operational handover activities

Assisting with onboarding new environments into managed services support

Mentoring Level 1 engineers and sharing technical expertise

Operating within established security, compliance, and governance frameworks

Participating in a 24x7 operational support and on-call environment





Technical Environment You will work across a modern enterprise platform stack including:

Core Technologies

Windows Server SOE

Red Hat Enterprise Linux (RHEL)

Active Directory

Certificate Authority

Domain Services

DDI Management

VMware

VMware vSAN

Cisco HyperFlex Data Platform

Cohesity

Tanium

SFTP and utility server platforms

Automation & DevOps

Ansible

Packer

GitLab

Infrastructure automation and orchestration

Image build and deployment processes

Monitoring & Observability

LogicMonitor

Infrastructure performance monitoring

Availability management and proactive alerting

Security & Access Management

Active Directory integration

Privileged Access Management (XTAM / Imprivata)

Patch compliance and vulnerability remediation

Security and governance frameworks

Desirable Technologies

Cisco Intersight

Infrastructure-as-Code (IaC)

Advanced Ansible development

Hybrid infrastructure management

What We're Looking For Essential Experience

3-5 years of experience supporting enterprise platform infrastructure

Hands-on experience across Windows Server and Linux server environments

Strong experience with virtualization technologies including VMware

Experience supporting complex infrastructure deployments and production environments

Experience managing change control processes and operational support activities

Exposure to managed services environments and IT operational frameworks

Experience with enterprise ticketing platforms, preferably ServiceNow

Strong troubleshooting and problem-solving skills

Ability to work effectively within a 24x7 operational environment

Technical Skills

Windows Server administration

RHEL/Linux administration

Active Directory services

VMware and VMware vSAN

Cisco HyperFlex

Cohesity backup and recovery solutions

Automation using Ansible and Packer

GitLab version control and CI/CD processes

LogicMonitor or similar monitoring platforms

Infrastructure performance, capacity, and availability management

Qualifications & Security Requirements Mandatory

Australian Citizenship

Baseline Security Clearance, or the ability to obtain one

Recognised Diploma in Information Technology, Engineering, or a related discipline





Highly Desirable

Windows Server certifications or equivalent experience

RHEL/Linux certifications or equivalent experience

Active Directory expertise or certification

Ansible and/or Packer certification or advanced practical experience

VMware and virtualization certifications

Experience with Privileged Access Management (PAM) solutions such as XTAM (Imprivata)

Desirable

Experience with ITIL, ISO27000, ISO9001, ISM, or related frameworks

Success in This Role You will bring:

Strong situational awareness and operational discipline

Excellent communication and stakeholder management skills

A proactive approach to incident response and risk management

The ability to make sound decisions in high-pressure situations

A commitment to safety, compliance, and service excellence

Mentorship capabilities and a collaborative mindset

Why Join NTT DATA?

Work on nationally significant infrastructure and services

Access global expertise, technology, and career pathways

Join a collaborative and highly skilled engineering team

Gain exposure to modern platform, virtualization, automation, and security technologies

Grow your career within a leading global managed services organisation

Workplace type On-site Working

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.;

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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📌 Platform Engineer - NOC Level 2 (Canberra)
🏢 Ntt Data
📍 Canberra