Job Description

Branch Manager - Mackay/Emerald

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Join Flick Anticimex – a leader in pest control and hygiene services across Australia.

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Flick Anticimex is seeking an experienced and driven Branch Manager to lead our Mackay and Emerald operations. This is an exciting opportunity to take ownership of a growing business unit, lead a high-performing team, and drive operational excellence, customer satisfaction, and profitable growth.

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Based in our Mackay branch, with regular travel to our Emerald depot, you will be responsible for the overall performance of the branch across our Commercial Pest, Residential Pest, Pre-Construction and Hygiene divisions.

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This role offers the opportunity to make a genuine impact by leading people, shaping culture, and delivering strong commercial outcomes within a supportive national organisation.

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About the Role

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As the Branch Manager, you will have full accountability for branch performance, including operational delivery, financial results, team leadership, customer satisfaction, and business growth.

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You will lead and develop a diverse team while ensuring the branch consistently achieves performance targets, maintains high service standards, and operates safely and compliantly.

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Key Responsibilities

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- Lead all aspects of branch operations, ensuring the delivery of exceptional customer service and operational excellence.
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- Drive branch profitability through effective management of revenue, expenses, and overall P&L; performance.
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- Build, coach, and develop a high-performing team focused on accountability, engagement, and continuous improvement.
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- Execute strategies to achieve branch growth targets across all business divisions.
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- Monitor and improve key operational metrics including service completion rates, scheduling efficiency, SMART compliance, retention, productivity, and customer satisfaction.
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- Foster a strong safety culture and ensure compliance with company policies, industry regulations, and operational standards.
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- Manage workforce planning, recruitment, onboarding, performance management, and succession planning.
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- Develop and maintain strong relationships with key customers, ensuring high retention and identifying opportunities for growth.
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- Work closely with regional leadership to execute business plans and strategic initiatives.
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- Oversee branch assets, including fleet, equipment, inventory, and facilities.
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- Analyse business performance and provide regular reporting on operational and financial outcomes.
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- Lead problem resolution and continuous improvement initiatives to enhance customer and employee experiences.
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What We're Looking For

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We're seeking a motivated leader who:

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- Has proven experience leading teams in an operational, service, or field-based environment.
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- Brings a minimum of 3 years' experience in a Branch Manager, Operations Manager, Service Manager,



or similar leadership role.
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- Demonstrates strong commercial acumen with experience managing budgets, profitability, and business performance.
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- Has a track record of successfully leading and developing teams.
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- Understands the importance of customer retention, service quality, and operational efficiency.
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- Is highly organised and capable of balancing multiple priorities in a quick-paced environment.
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- Possesses strong communication, coaching, and stakeholder management skills.
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- Leads by example and thrives in a hands-on leadership role.
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- Has experience within the pest control, facilities services, hygiene, trade services, or related industries (highly regarded but not essential).
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- Holds a tertiary qualification in Business, Management, Operations, or a related discipline (desirable but not essential).
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What We Offer

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- Base Salary: Competitive salary package based on experience
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- Bonus: Performance-based incentive program
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- Benefits: Fully maintained company vehicle, laptop, and mobile phone
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- Career Development: Ongoing leadership development and career progression opportunities across a national organisation
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- Supportive Culture: Join a collaborative leadership team that values accountability, growth, and innovation
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- National Business: Be part of an industry-leading organisation with strong market presence and long-term growth opportunities
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Additional Details

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- Location: Mackay, QLD
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- Travel: Regular travel to Emerald and surrounding service areas
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- Position Type: Full-time, Permanent
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📌 Branch Manager (Mackay)
🏢 Flick Anticimex
📍 Mackay