Job Description

Christmas is Papinelle's most magical season, and we're looking for a passionate, people-first Sales Associate to join our retail team on a casual basis to help bring it to life on the shop floor. This role is for someone who genuinely loves connecting with customers; someone who listens, understands, and guides as well as sells. You'll be an ambassador for a brand that believes comfort and luxury should go hand in hand, helping customers find the perfect gift for the people they love most.

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A massive 60% discount on Papinelle products - Great for gifting your loved ones

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Ongoing training and support from day one

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A dynamic, supportive, and collaborative team environment during the most fun time of the retail year

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Key responsibilities

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Actively guide customers to the perfect products, including gifting, using your styling expertise and in-depth product knowledge

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Deliver exceptional service that turns every interaction into a memorable experience, even when the floor is busy

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Maintain a beautifully presented, welcoming, and organised store environment throughout our peak trading period

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Assist with inventory management, product replenishment, and visual merchandising

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Achieve individual and team sales targets

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Collaborate with the wider retail team to support smooth store operations during our busiest weeks of the year

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About you

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Experience in customer-facing retail or fashion roles; Christmas casual or peak-trade experience highly regarded

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Robust fashion styling skills with a talent for closing sales

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Exceptional communication and interpersonal skills

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Passion for delivering world-class customer experiences, even at a fast pace

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Available across our Christmas trading period, including weekends and public holidays (Boxing Day availability essential)

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Able to start ASAP and commit through to mid January

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Positive, enthusiastic, and team-focused attitude — someone who thrives on the buzz of the festive season

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About us

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Luxury sleepwear shouldn't be an afterthought. At Papinelle, it's everything.

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For over two decades, Papinelle has been Australia's home of luxury sleepwear — soft, considered, and made to be loved. From our Sydney roots, we've grown into a global name, stocked alongside icons like David Jones, Nordstrom, Saks and The Beverly Hills Hotel, without ever losing what makes us feel like family.

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We back our people the way we back our fabrics — properly. Think a supportive, close-knit team, a workplace that actually feels good to walk into, and a generous staff discount on the softest sleepwear you'll ever own. If you want to be part of our team this festive season, we'd love to hear from you.

📌 Christmas Casual Sales Assistant (New South Wales)
🏢 Papinelle
📍 New South Wales