Excellent communication skills (both written & verbal)

We are currently seeking a motivated and experienced Assistant Front Office Manager to join our team. This is an exciting opportunity for a passionate hospitality professional looking to take the next step in their leadership career.

Reporting to the Front Office Manager, you will play a key role in overseeing the daily operations of the Front Office department. You will lead by example, ensuring exceptional guest service standards are consistently delivered while supporting and developing the Front Office team.

Permanent full time position Located in Moseley Square Glenelg overlooking Glenelg beach Rotating shifts including morning, afternoons, nights and weekends

About Stamford Hotels And Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.





Core Functions Of Your Role The ideal candidate will possess solid hotel management experience within a premium environment and have demonstrated ability to drive successful operations by partnering with various departments, in a fast-paced and dynamic environment, maximising profitability of venue areas.

Manage Front Office operations to deliver seamless guest interactions in line with standard procedures and service excellence

Implement and drive successful service strategies that align with the department KPI's & goals

Oversee and audit the standards and operations of the reservations department

Ensure web site booking process is maintained up-to-date and functional

Manage effective rostering that aligns with wage budgets and staff competencies to uphold daily operations

Embed and improve a guest-first culture and support and coach to constantly uplift team capability and accountabilities

Schedule team training, track performance management, onboarding and recruitment activities in conjunction with Human Resource

Control and manage daily hotel inventory, as well as monitoring room availability and upselling initiatives

Ensure operational data, guest stays and entitlements are accurate and correctly actioned in systems

Administration and reporting, including delivering key information to relevant departments regarding special events and group movements





Managing escalations and complaints effectively, ensuring customer experience is not jeopardised

Manage concierge duties

Manage emergency situations and give first response to medical situations

Undertake regular security inspections of the hotel premises

Actively drive in depth handover meetings, where issues are handed over to the next shift to ensure continuity of service and a resolve

Manage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformance

About You

A qualification in Hospitality Management (desirable)

Current RSA, First Aid Certification and a current driver's license (desirable)

Experience as a Fire Warden and First Aid Officer (desirable)

Experience with hotel booking systems - preferably Opera (desirable)

Excellent communication skills (both written & verbal)

Excellent problem-solving skills

Strong leadership skills with the ability to motivate employees to deliver a high standard of service

Commitment with flexibility to work mornings, evenings, weekends and public holidays

Have legal requirements to live and work unrestricted in Australia

Benefits & Perks

Discounted meals and non-alcoholic beverages

Supplied meals during allocated rostered shifts

Complementary dry-cleaning allowance

Career growth opportunities

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, covered under applicable law.

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📌 Assistant Front Office Manager (Adelaide)
🏢 Stamford Grand Adelaide
📍 Adelaide