Jewellery and Pawnbroking Operational Support Officer

This is an exciting opportunity for someone with strong pawnbroking knowledge who enjoys supporting operations, training teams, driving business improvements, and ensuring compliance across a national branch network.

About Us

Cash Stop provides a range of financial services including:

- Small and Medium-Term Loans
- Cheque Cashing and Foreign Currency Exchange
- Buying, selling, and lending on gold jewellery and electronics

Our purpose is simple: Giving People a Go.

About the Role

You will provide operational support across our branch network for pawnbroking services, acting as a subject matter expert in jewellery, gold and pawnbroking while assisting with training, compliance, audits, process improvements, and business initiatives.

Some travel may be required.

Key Responsibilities

- Provide expert support on jewellery, gold and pawnbroking products, policies, procedures, and legislation.
- Assist branches with operational improvement and compliance requirements.
- Support pawnbroking audits and business process reviews.
- Develop and deliver training programs and learning materials.
- Assist with testing and implementation of new systems and operational solutions.
- Maintain documentation, procedures, and user guides.




- Build strong relationships with staff, customers, and stakeholders.
- Support marketing initiatives and identify opportunities for business growth.
- Ensure exceptional customer service standards are maintained.

About You

- Previous jewellery and/or pawnbroking industry experience.
- Sound understanding of relevant legislation and compliance requirements.
- Excellent communication and relationship-building skills.
- Strong organisational and problem-solving abilities.
- Willingness to travel when required.

To be considered for this role, you must:

- Have working rights in Australia.
- Be willing to obtain a police check.

To help you succeed, we provide a structured initial training program, as well as ongoing development and training.

- A great entry point into the financial services industry.
- Excellent training, growth opportunities, and development opportunities available.
- Close to public transport and shopping.
- Generous in-store staff discounts

And... Access to exclusive discounts ranging from popular retailers in health & fitness, technology, entertainment, shopping, groceries & more!

Assisting people from all walks of life and is looking for a career rather than a job.

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📌 Jewellery and Pawnbroking Operational Support Officer (Sydney)
🏢 Commit Co
📍 Sydney