Education & Bookings Officer

Permanent Full Time | Pioneer Settlement, Swan Hill

Looking for a role that's a little different?

The Pioneer Settlement is looking for a friendly, organised and community-minded person to join our team as an Education & Bookings Officer.

This is a varied role where you will develop and deliver education programs, work with school groups, visitors, volunteers and community members to help bring the stories of our region to life. From coordinating bookings and accommodation to supporting events and visitor experiences, you will play an important part in making every visitor's experience a memorable one.

What you will be doing

- Developing and delivering engaging education programs for school groups.
- Coordinating school group, tour and lodge accommodation bookings.
- Building relationships with schools, community groups and tourism partners.
- Welcoming visitors and providing exceptional customer service.
- Supporting events, exhibitions and visitor activities.
- Working with schools, community groups and tourism partners.
- Maintaining accurate booking records and supporting the smooth coordination of education programs and accommodation services.
- Working alongside staff and volunteers to create positive visitor experiences.

About You

You are someone who enjoys working with people, is well organised and takes pride in providing excellent service. You will have:

- Experience in education, tourism, visitor services, administration or a similar role.
- Strong communication and organisational skills.
- The ability to manage a range of tasks and priorities.




- A positive, can-do attitude and a willingness to work as part of a team.
- An interest in local history, education, tourism or community engagement.

Why join us?

At the Pioneer Settlement, no two days are the same. One day you might be helping a school group step back in time, the next coordinating accommodation bookings or supporting a community event.

You will be part of a passionate team that helps showcase the history, stories and character of our region while creating memorable experiences for visitors of all ages.

Essential Requirements

- Certificate IV qualification in Education, Tourism, Business Administration or a related field, or equivalent experience.
- Current Employee Working with Children Check.
- Current National Police Check.
- Current Victorian Driver Licence.

What we offer

- Permanent Full-Time role
- Approximately $72,916 per annum + 15% superannuation
- Four weeks annual leave + 17.5 % leave loading
- 12 days' personal (sick/carer's) leave
- Paid parental and adoption leave
- Long service leave (pro-rata after 7 years)
- Subsidised gym memberships
- Active social club

Applications close

12 noon, Tuesday, 6 October 2026.

How to Apply

- Download the Position Description located at the bottom of the advert.
- Click Apply Now and complete the online application form.
- Upload your Cover Letter and Resume.
- Click Submit to finalise your application.

Need Assistance?

For questions about the role or application process, contact the Human Resources team at **@swanhill.vic.gov.au or 5036 2333.

📌 Education & Bookings Officer (Swan Hill)
🏢 Swan Hill Rural City Council
📍 Swan Hill