HVAC & Electrical Supervisor – Residential Emergency & Maintenance HVAC & Electrical Supervisor – Residential Emergency & Maintenance

Ready to step off the tools and lead a high-performing HVAC and electrical team?

We are seeking an experienced

HVAC & Electrical Supervisor

to lead, coach and support a team of residential HVAC technicians and electricians across Sydney.

This is a field-focused leadership position—not a full-time tools role. You will work closely with technicians and operations to improve performance, maintain workmanship standards, ensure compliance and deliver outstanding customer outcomes.

To be considered, you must have:

NSW Electrical Contractor Licence

NSW Air Conditioning and Refrigeration Licence or Certificate

ARC Refrigerant Handling Licence

Extensive experience in

residential emergency, service and maintenance HVAC and electrical work

Applicants who do not meet the mandatory licensing and industry-experience requirements will not be considered.

What’s on Offer

Competitive salary package based on experience

Permanent, full-time leadership position

Flexible working hours

Work-from-home flexibility for administration and team-management duties

Opportunity to step away from being permanently on the tools

Support from an established operations, dispatch and customer service team

Ongoing leadership and professional development

Genuine career progression within a growing organisation

The authority and resources required to lead a high-performing team

The opportunity to directly influence technician performance, company standards and customer outcomes

The Role As HVAC & Electrical Supervisor, you will be responsible for:

Leading, coaching and developing a team of residential HVAC technicians and electricians

Providing technical direction on emergency, complex and escalated HVAC and electrical jobs





Conducting regular field visits, ride-alongs and workmanship inspections

Monitoring technician performance, productivity, workmanship and customer satisfaction

Coaching technicians on fault diagnosis, quoting, customer communication and job performance

Ensuring all work complies with NSW regulations, Australian Standards, safety requirements and company procedures

Improving quality assurance while reducing defects, complaints and call-backs

Managing escalated customer concerns and delivering practical resolutions

Monitoring team KPIs and holding technicians accountable for their performance

Supporting technician recruitment, onboarding and ongoing training

Working closely with operations and dispatch to improve scheduling and productivity

Ensuring job documentation, photographs and required compliance certificates are completed correctly

Building a professional, positive and accountable team culture

About You We are looking for a proven HVAC and electrical leader—not simply an experienced tradesperson. You understand residential emergency, service and maintenance work, make sound decisions under pressure and know how to develop technicians into confident, accountable and high-performing professionals.

You combine strong technical knowledge with commercial awareness, clear communication and a genuine commitment to outstanding customer service.

In addition to the mandatory licensing and industry experience outlined above, you will bring:

Previous experience supervising,



leading or mentoring HVAC technicians and electricians

Strong knowledge of NSW electrical, air-conditioning and refrigeration regulations

Strong knowledge of relevant compliance requirements and Australian Standards

Advanced electrical and HVAC fault-finding and diagnostic capabilities

The confidence to provide clear technical direction on complex jobs

Experience managing technician KPIs, productivity, workmanship and customer satisfaction

The ability to coach technicians on quoting, communication and overall job performance

A strong understanding of quality assurance and call-back reduction

Excellent leadership, communication and conflict-resolution skills

The confidence to hold team members accountable while maintaining a positive culture

Strong organisational skills and the ability to prioritise in a rapid-paced environment

A current unrestricted NSW Driver Licence

A professional, solutions-focused attitude with a strong commitment to safety and continuous improvement

This position requires genuine residential emergency, service and maintenance experience. Candidates whose experience is limited solely to construction or major commercial projects will not be suitable.

Why Join Us? This is a genuine leadership opportunity within an established company where you will have the authority to influence technician performance, workmanship standards, customer outcomes and company culture.

You will take ownership of a growing HVAC and electrical team and receive the operational support and resources required to maintain a professional, accountable and high-performing workforce.

If you are ready to move into a senior leadership position and make a measurable impact, we want to hear from you.

All applications will be treated with strict confidentiality.

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📌 HVAC & Electrical Supervisor – Residential Emergency & Maintenance (Sydney)
🏢 seek.com.au
📍 Sydney