Triage complex escalations and trace system logic Work with APIs and logs to identify, analyse, and resolve customer issues Collaborate with developers to drive resolution Log bugs, test patches, and support product improvements Prioritise incidents based on impact Troubleshoot software integration problems including Xero, MYOB, and QuickBooks Provide technical guidance to global helpdesk and support teams Participate in testing and validation of accounting modules for each release Identify recurring issues and contribute to workflow improvements Bridge technology and legal accounting for CORTO's AI-powered accounting tools Requirements
Solid background in software support Hands-on troubleshooting experience Experience with Postman and SumoLogic Familiarity with session-based testing environments Familiarity with debugging tools such as JIRA and Salesforce Prior experience with LEAP, Xero, MYOB,
or QuickBooks is an advantage Proactive mindset with prioritisation and problem-solving skills Excellent collaboration and communication skills Passion for delivering excellent service Core Competencies
Demonstrates expertise in troubleshooting software integration issues and providing technical guidance to support teams. Proficient in collaborating with developers to enhance product quality and streamline workflows in accounting software environments. Highest-signal resume keywords
Software Support Troubleshooting Experience Postman Xero QuickBooks Hard Skills