As one of the world's top 7 forwarding and 3PL logistics providers, Nippon Express is renowned for its commitment to excellence and customer-focused freight forwarding solutions. We deliver integrated business solutions that drive operational success globally.

The Role We are looking for an IT Analyst to join our team at Kemps Creek. This role has both local and Regional reporting lines and is suitable to persons with strong expertise in the business applications domain, ideally with a techno-commercial background from customer-facing roles, particularly in system implementation and user management.

Experience in the logistics domain is desirable but not essential.

Key Responsibilities

Provide day-to-day business intelligence (analytics) and IT support as a WMS expert for 3PL warehouse operations

Collaborate with stakeholders to gather, analyse, and translate business requirements into functional solutions

Monitor EDI/API interfaces and coordinate with development teams to resolve issues

Identify and resolve system or workflow errors, including providing operator training as required





Support UAT and post-implementation reviews for system changes

Analyse operational data and provide insights to management

Identify improvement opportunities to enhance efficiency and customer experience

Identify and lead systems integration as required.

About You

5+ years’ experience in IT support, business systems analysis, or applications support

Proven ability to provide real-time, on-site operational IT support

Strong understanding of WMS or similar warehouse systems

Experience with EDI/API integrations, troubleshooting, and system issue resolution

Ability to analyse data, identify process improvements, and present insights to stakeholders

Comfortable liaising between technical teams and non-technical stakeholders

Experience in logistics, 3PL, or warehouse operations is highly desirable but not essential.

What We Offer

Supportive and flexible work workplace

Career growth opportunities within a global company

Competitive salary and advantages

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📌 IT Analyst (Sydney)
🏢 Nippon Express
📍 Sydney