Join Queensland Ambulance Service (QAS) as an Emergency Medical Dispatcher (EMD) within the Patient Transport Services (PTS) team, commencing in 2027.

You will be a vital link in connecting the community of Queensland with the health care services they require. Your ability to remain calm, gather information, and dispatch help quickly can also directly save lives and make a significant difference in critical situations.

About the role

SEQ PTS Operations Centre located in Spring Hill, supports a unique and vulnerable patient cohort. The purpose of the role is to receive non urgent transport requests, engage with health facilities (hospitals and doctors’ surgeries) to arrange transport for patients to attend hospital appointments, provide essential prearrival advice, dispatch QAS resources and coordinate patient transport movements for the Queensland community. There will also be a requirement to handle some emergency calls from time to time.

Working primarily Monday to Friday between 8.00am – 5.00pm, with the occasional Saturday, you will be trained across two key functions:

Call-taking o Engage with health facilities (hospitals and doctors’ surgeries) to arrange transport for patients to attend hospital appointments.

o Provide advice and support before the ambulance arrives.

o Follow structured and scripted protocols to assist the caller in their emergency.

o Gather and record critical details.

Dispatching o Coordinate patient transport services across Queensland.

o Operate a multi-screen computer system.

o Communicate via radio to the paramedics.

o Manage multiple incidents at one time.

o Use real-time dispatch systems.





Please Note: There will be requirement to undertake a training period of 1 month at the Brisbane Operations Centre based at Kedron. This will involve working on a 12-hour shift-roster providing 24/7 coverage (including nights, public holidays and weekends). This placement will be focused on consolidating your proficiency with Triple Zero (000) call taking. You’ll rotate between these functions (but typically will only perform one per shift), with full training provided for both.

About You

- Strong communication and active listening skills.
- Ability to de-escalate high-stress calls with empathy, calmness, and leadership.
- Team mindset and team-oriented working style.
- Customer service focus in fast-paced environments.
- Ability to learn and apply technical systems quickly.
- Receptiveness to feedback and ongoing self-improvement.
- Sound problem-solving and decision-making under pressure.

What’s on offer

- Permanent full-time role opportunity.
- Additional leave and superannuation opportunities.
- Access to salary packaging and novated leasing benefits.
- Inclusive workforce that encourages all potential applicants with diverse backgrounds and experience to apply.
- Ongoing career development and mentor support.
- Access to QAS wellbeing support, including confidential counselling services for you and your family.

Mandatory requirements

- For more information please refer to the position description on our website.

Please apply via the Queensland Ambulance Service website by clicking on the "Apply Now" button. Applications remain current for 12 months.

📌 Emergency Medical Dispatcher (Patient Transport Services) (Spring Hill)
🏢 Queensland Ambulance Service
📍 Spring Hill