Job Description

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology Position Overview

The TechBar Analyst provides high-quality, customer-focused IT support within a modern workplace, acting as a key point of contact for end users. This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow-based service management practices. Key Responsibilities

Deliver front-line TechBar support with a strong customer service focus Resolve incidents and service requests efficiently Proactively assist users and identify improvement opportunities Support devices, mobility, collaboration tools, and meeting room technologies Assist with device setup, provisioning, and refresh activities Manage tickets within ServiceNow ensuring accurate updates Maintain high-quality records and data integrity Promote secure,



modern workplace practices Follow ServiceNow workflows and ITIL-aligned processes Collaborate with broader IT teams Maintain a clean and qualified TechBar environment Key Capabilities And Behaviours

Proactive and solutions-focused mindset Strong customer service orientation Positive energy and professional presence Clear communication skills Modern workplace awareness Ownership and dependability Team collaboration Adaptability in fast-paced environments Skills And Experience

Experience in end-user or TechBar support Strong troubleshooting skills Microsoft 365 and collaboration tools experience ServiceNow or ITSM tool usage Understanding of device lifecycle Basic ITIL knowledge Customer service experience PERFORMANCE OUTCOMES

Success is demonstrated through consistent service quality, strong user experience, timely resolution of issues, and effective adherence to ServiceNow processes. We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. At DXC Technology, we believe robust connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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📌 TechBar Analyst (Port Phillip City)
🏢 Dxc Technology
📍 Port Phillip City