Join One of Victoria's Leading Electronic Security Companies Protection Pacific Security is a proudly Australian-owned security company established in 1992. We specialise in the design, installation, monitoring and maintenance of electronic security systems including CCTV, Access Control, Intruder Detection and Integrated Security Solutions.

Due to continued growth, we are seeking an organised and proactive

Service Coordinator / Administration Officer

to join our team at our modern Carrum Downs office.

This is a pivotal role within our business, helping coordinate technicians, manage customer communications and support the smooth day-to-day operation of our service department.

If you enjoy working in a fast-paced environment, solving problems and being the person who keeps everything running smoothly, we'd love to hear from you.

About the Role As our Service Coordinator, you will work closely with customers, technicians, management and suppliers to ensure service and installation work is planned, scheduled and completed efficiently.

You will become a valued member of our administration and operations team and play an important role in delivering exceptional customer service.

Key Responsibilities Service Coordination & Scheduling

Schedule and coordinate service and installation technicians

Allocate jobs and manage technician workloads

Monitor work progress and reschedule jobs where required

Ensure technicians have all information, equipment and access details required

Customer Service

Manage inbound calls and emails

Liaise with customers regarding bookings, service requests and job updates

Provide professional and friendly customer support

Follow up outstanding service requests and customer enquiries

Administration





Create and process work orders

Enter and maintain customer information within company systems

Maintain accurate records and filing systems

Support the management team with general administration duties

Team Support

Coordinate with technicians and suppliers

Assist with ordering equipment and arranging access equipment where required

Contribute to process improvements and operational efficiency

Help maintain the positive culture that PPS is known for

About You We're looking for someone who is organised, motivated and enjoys working with people.

You’ll Bring

Experience in administration, scheduling or service coordination

Strong organisational and multitasking skills

Excellent communication skills, both written and verbal

A positive attitude and willingness to help wherever required

Solid attention to detail

The ability to work independently and use initiative

Professional presentation and customer service skills

Bonus Points If You Have

Experience coordinating field technicians or trades

Experience in security, electrical, facilities management or service industries

Experience using job management software such as Ascora, Simpro or similar platforms

(Don't worry if you don't tick every box. We'd still love to hear from you.)

What We Offer

Modern office facilities in Carrum Downs

Secure onsite parking

Supportive team environment

Stable, long-term career prospect

Ongoing training and development

Opportunity to grow with a well-established and respected business

Exposure to a wide range of administrative, operational and customer service functions

Hours & Location Monday to Friday

8:00am - 4:00pm

Carrum Downs VIC

Onsite role

Applicants must have full Australian working rights.

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📌 Service Coordinator / Administration Officer (Port Phillip City)
🏢 Protection Pacific Security
📍 Port Phillip City