We are seeking an experienced Dispatch Officer to join our growing team at Soudal Australia in Glendenning, NSW. This full-time role will be responsible for the efficient and timely dispatch of goods to customers, ensuring all orders are fulfilled accurately and in a customer-centric manner.

Key responsibilities

Coordinate the dispatch of goods from our warehouse to customers, ensuring all orders are processed and delivered on time (B2B)

Liaise with the customer service and warehouse teams to confirm order details and organise transportation

Manage daily workload in SAP by creating deliveries and picking orders

Prepare all necessary documentation for outgoing shipments, including Loscam pallet hiring, delivery and manifest documents

Ensure manifesting is completed daily in a timely manner for transportation

Register completed picking orders (scanning) and complete goods issues for finance team in SAP

Provide excellent customer service by responding promptly to customer inquiries and addressing any delivery issues via Freshdesk tickets system

Organise reverse logistics by booking returns and emailing documents for the customer

Maintain accurate records and generate reports on dispatch activities

About you





Minimum 2 years' experience in a dispatch or logistics role, preferably within the manufacturing, warehousing or distribution industries

Strong attention to detail and ability to work accurately under pressure to meet deadlines

Excellent communication and customer service skills, with the ability to liaise effectively with internal and external stakeholders

Proficient in the use of warehouse management and enterprise resource planning (ERP) systems

SAP experience highly regarded

Machship transport management software (booking, track and trace)

Problem-solving skills and a proactive, solution-oriented approach

Strong organisational and time management abilities

Opportunities for career progression

Onsite parking

Monthly company lunch

Adaptable work arrangements between 7am-5pm to help achieve a healthy work-life balance

About us

Soudal Australia is a leading manufacturer and distributor of sealants, adhesives, foams and other construction chemicals. As part of the global Soudal Group, we pride ourselves on our innovative products, exceptional customer service, and strong commitment to sustainability.

#J-18808-Ljbffr

📌 Dispatch Officer (Blacktown)
🏢 Soudal
📍 Blacktown