Axiom Technologies

is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for an experienced

Deskside Technician – End User Computing (EUC)

to provide onsite technical support to end users at corporate locations. The role involves troubleshooting, repairing, installing, configuring, and maintaining end-user computing devices, peripherals, printers, mobile devices, and other workplace technologies.

The candidate will work closely with end users, remote support teams, vendors, and internal stakeholders to resolve incidents and service requests within defined SLAs.

Key Responsibilities

Provide

onsite L1/L2 deskside support

to authorized users and ensure incidents and service requests are resolved within agreed SLAs.

Troubleshoot and resolve issues related to

desktops, laptops, monitors, docking stations, keyboards, mice, and other peripherals .

Perform hardware

installation, configuration, upgrade, repair, replacement, and preventive maintenance .

Support

new device imaging, configuration, deployment, and kitting , in coordination with the remote/L2 team.

Perform

PC/System refresh activities

on a regular basis.

Provide software

installation, troubleshooting, and break/fix support

for end-user applications.

Troubleshoot

LAN, WAN, Wi-Fi, network connectivity, file and print service

issues.

Support users with accessing corporate network resources and appropriate LAN segments.

Provide support for

network printers and scanners , including printer configuration, IP addressing, TCP/IP connectivity, and printer queues.

Create, modify, and remove

printer configurations and queues

based on user requests and SLA requirements.

Coordinate with

OEMs, print vendors, and MPS providers

for warranty repairs and break/fix issues.

Provide

mobile device support , including basic configuration, assembly,



and spare/loaner device management.

Provide

VIP support

for desktops, laptops, mobile devices, display screens, video conferencing systems, docking stations, communication devices, printers, scanners, and wireless connectivity.

Provide hands-and-feet support for

meeting room and AV equipment

as required by remote/vendor teams.

Provide hands-and-feet support for

IP telephony break/fix incidents .

Manage

spare pool and loaner inventory

for end-user devices and mobile equipment.

Coordinate with remote support/L2 teams for incidents requiring further technical investigation or escalation.

Log, update, track, and close incidents and service requests in the

ITSM/problem management tool .

Maintain accurate documentation of troubleshooting activities, resolutions, and asset details.

Communicate technical information clearly to both

technical and non-technical users .

Provide regular and timely updates to customers, remote teams, vendors, operations, and other stakeholders.

Proactively identify recurring issues and perform reactive troubleshooting to help prevent future incidents.

Escalate unresolved issues to appropriate

L2/L3 teams, OEMs, or service providers

and follow up until resolution.

Perform other

deskside support activities

as required.

Service Scope End User Hardware & Software

Desktop and laptop support

Peripheral support

New device imaging/configuration/kitting

Hardware break/fix and replacement

OEM coordination for warranty repairs

PC/System refresh

Spare pool and loaner inventory management

Local software installation and troubleshooting

Basic device assembly/configuration





Break/fix support

Spare and loaner inventory management

Printer & Scanner Support

L1 troubleshooting

Consumable replacement

Printer/scanner connectivity support

IP/TCP-IP configuration support

Escalation to OEM/MPS providers for break/fix issues

Meeting Room Support

Hands-and-feet support for meeting room and AV equipment

Coordination with remote/vendor teams for functional issues

IP Telephony

Basic onsite hands-and-feet support

Break/fix incident assistance

Coordination with remote support teams for resolution

Required Skills

Strong hands-on experience in

Deskside/Desktop/EUC Support .

Good knowledge of

Windows OS , desktop/laptop hardware, peripherals, and troubleshooting.

Experience with

hardware break/fix, device deployment, imaging, and system refresh .

Basic understanding of

LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, and network troubleshooting .

Experience supporting

printers, scanners, mobile devices, and docking stations .

Knowledge of

ITSM tools and incident/request management processes .

Valuable understanding of

SLA-based support and incident escalation procedures .

Strong customer service and communication skills.

Ability to work independently in an onsite support environment.

Good coordination skills with

remote teams, vendors, OEMs, and internal stakeholders .

Experience providing

VIP/Executive support

will be an advantage.

Preferred Experience

Experience in an enterprise/corporate IT environment.

Experience handling high-priority and VIP incidents.

Experience working with OEMs and third-party support vendors.

ITIL/ITSM knowledge or certification is preferred.

Hardware & Software Troubleshooting

End User Computing

Customer Service

Network Troubleshooting

Printer & Peripheral Support

Asset & Inventory Management

SLA Management

Problem Solving

Communication Skills

Job Features Job Category Technical

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📌 Desktop Support Officer -Melbourne, VIC, Australia (Port Phillip City)
🏢 Axiom Technologies
📍 Port Phillip City