Atlantic is one of Sydney's largest and most established commercial maintenance plumbing companies, providing essential services to some of Australia's most recognised organisations across NSW and the ACT.

Our team delivers a broad range of maintenance and asset management services, including plumbing, pumps, water, waste and stormwater systems, compliance works, and emergency response. Backed by industry-leading technology and a commitment to exceptional customer service, we're proud of the reputation we've built and the people who make it possible.

The Prospect This is a fantastic opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in being organised and detail-oriented.

As the first point of contact for our clients, contractors, and service partners, you'll play a critical role in supporting daily operations and ensuring a seamless customer experience. You'll work closely with our operational and leadership teams, gaining exposure to a wide range of administrative, coordination, and business support functions.

Whether you're looking to build on existing administration experience or develop a long-term career in a growing organisation, we offer a supportive setting where your contribution is valued.

Key Responsibilities Reception & Customer Service

Answer and direct incoming phone calls professionally and efficiently

Manage the company inbox and ensure emails are actioned promptly

Provide updates and information to clients, facility managers, and service partners





Maintain a professional and welcoming first impression of the business

Administration & Job Coordination

Enter and update jobs accurately within our AroFlo management system

Process and monitor work orders through various client portals

Maintain accurate records, documentation, and electronic filing systems

Assist with general administration and office support duties

About You To be successful in this role, you'll possess:

Excellent verbal and written communication skills

Strong attention to detail and organisational skills

Confidence using Microsoft Office and learning new software systems

The ability to multitask and manage competing priorities

A proactive attitude and willingness to learn

Professional presentation and a customer-focused approach

A high level of integrity and confidentiality

Previous administration, reception, scheduling, customer service, or service-industry experience will be highly regarded but is not essential.

Why Join Atlantic? At Atlantic, we're committed to creating a positive, supportive workplace where people can grow and succeed.

Stable, full-time employment with an established industry leader

Career development and progression opportunities

Exposure to a diverse and fast-paced business environment

Supportive leadership and team culture

Employee Assistance Program (EAP)

Exclusive employee discounts through Employment Hero

Weekly fresh fruit delivered to the office

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📌 Reception & Admin Support (Sydney)
🏢 Atlantic Plumbing Services
📍 Sydney