Torrens University Australia – Melbourne VIC

Student Services Advisor Student Experience | Customer Service | Higher Education About the Opportunity Are you a student-focused customer service professional who enjoys solving problems and helping people navigate important moments in their education?

As a Student Services Advisor,you'llplay a key role in deliveringa consistent, high-quality campus experience for new and existing students .You'lltake ownership of enquiries from start to finish, working with teams across Torrens University to provide explicit information, resolveissuesand help students progress confidently through their studies.

This is an exciting opportunity for someone who enjoys being visible and accessible on campus, thrives in a fast-paced, target-led environment, and takes pride in turning complex questions into positive student experiences.

Ifyou'repassionate about student success and delivering service with empathy,accuracyand accountability,we'dlove to hear from you.

What's in it for you

Full-time opportunity based at our Flinders Campus on a 12-month fixed-term contract.

Make a visible, meaningful difference to students on campus every day

Work collaboratively with academic, professional and student support teams

Access professional development and career growth opportunities

Be part of a collaborative, inclusive and continuously improving culture

What You'll Do You'llprovide responsive, end-to-end support that helps students access the information,servicesand solutions they need to succeed.

Responsibilities include:

Act as a welcoming first point of contact for students attending campus with questions or concerns

Manage student enquiries from beginning to end,



meeting service standards and agreedtimeframes

Resolve enquiries relating to system access, subjectselection, enrolment, timetables, studentfinanceand progression

Provideaccuratesupport for admissions, transcripts, statements of attainment and academic administration processes

Support international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundaries

Work closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teams

Escalate complex matters appropriately while remaining a consistent point of contact until resolution

Assiststudents to resolve informal complaints and contribute to improved satisfaction,effort and advocacy scores

Identifyopportunities to use student feedback and voice‑of‑customer insights to improve processes and service delivery…

Participate in team meetings, orientation, information sessions and campus events as required

Skills & Experience Must Have

At least two years' experience in a front-of-house, customerserviceor customer experience role

Strong written and verbal communication skills, with the ability to explain information clearly

Strong analytical,problem-solvingand decision-making skills





The ability to build effective relationships across teams and work collaboratively to achieve outcomes

The ability toorganise,prioritise and work autonomously in a target- and KPI-driven environment

Nice to Have

Experience working in higher education, vocationaleducationor a similarly regulated service environment

Working knowledge of Salesforce, MicrosoftDynamicsor comparable case-management systems

Understanding of student administration, academicprocessesor international student compliance requirements

Why Join Torrens? At Torrens University Australia,we'retransforming lives through education. As a Certified B Corporation,we'recommitted to making a positive impact by providing industry-relevant education that helps students build meaningful careers.

Our people are driven by purpose,collaboration and innovation.You'lljoin a diverse community that values accessibility, empathy, resolution,personalisation,speedand choice in every student interaction.

Together,we'recreating exceptional learning experiences and a supportive environment where students,colleaguesand communities can thrive.

Hiring Process

Application review

Interview(s)

Reference and background checks

Offer

Should you have accessibility requirements or needs, please contact***************@torrens.edu.aufor confidential support to ensurean equitable, barrier-free application process.

About Torrens University Australia Torrens University Australia is a young, global university committed to transforming lives through education.We offer industry-relevant programs designed to prepare students for meaningful careers in a rapidly changing world.

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📌 Student Services Advisor (Campus) (Port Phillip City)
🏢 Torrens University Australia
📍 Port Phillip City