Job Description

Jewellery and Pawnbroking Operational Support Officer

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This is an exciting opportunity for someone with strong pawnbroking knowledge who enjoys supporting operations, training teams, driving business improvements, and ensuring compliance across a national branch network.

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About Us

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Cash Stop provides a range of financial services including:

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- Small and Medium-Term Loans
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- Cheque Cashing and Foreign Currency Exchange
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- Buying, selling, and lending on gold jewellery and electronics
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Our purpose is simple: Giving People a Go.

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About the Role

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You will provide operational support across our branch network for pawnbroking services, acting as a subject matter expert in jewellery, gold and pawnbroking while assisting with training, compliance, audits, process improvements, and business initiatives.

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Some travel may be required.

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Key Responsibilities

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- Provide expert support on jewellery, gold and pawnbroking products, policies, procedures, and legislation.
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- Assist branches with operational improvement and compliance requirements.
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- Support pawnbroking audits and business process reviews.
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- Develop and deliver training programs and learning materials.
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- Assist with testing and implementation of new systems and operational solutions.
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- Maintain documentation, procedures, and user guides.
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- Build strong relationships with staff, customers, and stakeholders.
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- Support marketing initiatives and identify opportunities for business growth.
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- Ensure exceptional customer service standards are maintained.
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About You

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- Previous jewellery and/or pawnbroking industry experience.
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- Sound understanding of relevant legislation and compliance requirements.
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- Excellent communication and relationship-building skills.
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- Strong organisational and problem-solving abilities.
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- Willingness to travel when required.
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To be considered for this role, you must:

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- Have working rights in Australia.
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- Be willing to obtain a police check.
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To help you succeed, we provide a structured initial training program, as well as ongoing development and training.

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- A great entry point into the financial services industry.
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- Excellent training, growth opportunities, and development opportunities available.
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- Close to public transport and shopping.
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- Generous in-store staff discounts
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And... Access to exclusive discounts ranging from popular retailers in health & fitness, technology, entertainment, shopping, groceries & more!

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Assisting people from all walks of life and is looking for a career rather than a job.

📌 Jewellery and Pawnbroking Operational Support Officer (New South Wales)
🏢 Commit Co
📍 New South Wales