Ku-ring-gai Fitness & Aquatic Centre (West Pymble) is a vibrant community recreation centre operated by The Y NSW in partnership with Ku-ring-gai Council. The centre features a modern gym, indoor and outdoor swimming pools, group fitness programs, swimming lessons, and family-friendly facilities, serving people of all ages across the local community.

Your Role

Welcome members and visitors with exceptional customer service

Manage memberships, bookings, and program enquiries

Process payments and transactions accurately

Support smooth day-to-day centre operations

Handle customer feedback and resolve issues professionally

What We’re Looking For

Friendly, professional and approachable

Solid communication and problem-solving skills

Ability to multitask

Team player with a positive attitude

Basic computer and admin skills

Essential Requirements

Working With Children Check

CPR Certificate (or willingness to obtain)

Previous customer service experience

Commitment to safety, inclusion and safeguarding





Who What Y? The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate more than 80 sites, employing over 1,000 staff across NSW to deliver enriching community programs.

We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.

Commitment to Safeguarding At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times.

Safeguarding | The Y

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📌 Customer Service Officer (Casual) (Canberra)
🏢 Ymca Nsw
📍 Canberra