About The Role We are currently seeking a customer support officer to join a supportive Family Care team.

About The Role We are currently seeking a customer support officer to join a supportive Family Care team. Working as the first point of contact for families and centres, you will play a key role in managing enquiries, supporting enrolments, and building positive relationships with families.

Key Responsibilities

Manage inbound calls and email enquiries from families and childcare centres

Support families through the enrolment process and provide general information

Respond to customer enquiries and complaints with empathy and professionalism

Monitor shared inboxes and maintain accurate records and case notes.

Build strong relationships with families and centre teams through clear and supportive communication

Work collaboratively within a close-knit Family Care team in a fast-paced environment

What’s on Offer

ASAP start with interviews taking place face-to-face onsite.





3 month fixed-term contract

Full-time hours, Monday to Friday between 8:00am and 5:00pm

$72,000 + super

Office-based role

Join a welcoming and collaborative team environment

About You

Previous experience in customer service or contact centre environments

Strong written and verbal communication skills with a relationship-focused approach

Confidence managing enquiries and supporting families in a professional and empathetic manner

Experience within childcare, NDIS, community services, or child safety environments will be highly regarded

A positive attitude and ability to thrive in a rapid-paced team environment

Ability to commence immediately

Please note successful candidates will be required to hold or complete a Working with Children Check prior to commencement.

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📌 Customer Support Officer (Brisbane)
🏢 Troocoo
📍 Brisbane